ORD Cargo Supervisor

Cargo Warehouse SupervisorAre you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience." We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.Cargo Warehouse is responsible for warehouse and storage facilities, loading and unloading air cargo, ensuring cargo related documentation is prepared timely and accurately, and regulatory requirements are adhered to and executed against appropriately. The Supervisor is responsible for leading a team during a turnaround / in a specific area / on a specific task while ensuring compliance of safety, security and operational performance in line with policies and brand values. The expected pay rate is $30.86/hr. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.Your activities:Functional member of the operational team (e.g., a turnaround team / check-in desks / bag room, warehouse area etc.) working on a shift-basisAct as technical expert on the ground (e.g., on complex ticketing issues / system issues)Coaching and coordinating the team assigned to the taskPerform any tasks particularly stipulated by SLAs as needing a senior member of staff (e.g., handling aircraft doors)Responsible for accurate service capturing of operational activities relevant for invoicing and complete flight/task reports as per company procedureAllocate tasks to team members during a turnaround / warehouse area / bag room, check-in desk row etc.Ensure compliance with all Operating Procedures (SOP, LOP), including Station Safety Rules and supervise Emergency Procedures during their shift in the area under their supervisionSupervise all Operations (as part of their purview); stand in for Duty Manager or equivalent as requiredProvide team under their purview with work instructions during shift / during turnaroundLead and train on-the-job as necessary for the employees working under their purviewProvide duty managers with feedback on employees to enable them to have constructive development / disciplinary conversationsDepending on severity, responsible to escalate any customer complaints received / observed to Duty managers promptlyIn small stations, assume responsibility for day-of allocation tasks on a rotating basisConduct QHSSE related daily checks / inspections and accurately report into the systemsResponsible for Quality, Health, Safety, and Environmental activities at the station with an objective of reducing employee injuries, aircraft, and equipment damageYour profile:High School diploma or GED equivalentFluent spoken and written English5 years' operational experience in ground handling, cargo, or aircraft fueling servicesExcellent working knowledge of proper safety practices, procedural compliance and operations deliveryExcellent organizational and time-management skillsStrong proficiency in Microsoft suite of programs, including Word, PowerPoint, Outlook and ExcelAbility to coach and motivate teams to deliver high quality standardsAbility to resolve problems with a focus on excellent customer serviceAbility to establish and maintain positive, professional, work relationships with teams and customersWhat we offer:401(k)Dental insuranceHealth insuranceLife insurancePaid time offRetirement planTuition reimbursementVision insuranceAt Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.