ORD Passenger Service Supervisor

Passenger Service SupervisorAre you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience." We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.Job Summary: Passenger Service Supervisor leads, motivates, engages and inspires all staff to ensure the delivery of great customer experiences in line with Swissport procedures, policies and brand values. The expected pay rate is $25/hour. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.Your Activities:Responsible for Quality, Health, Safety, and Environmental activities at the station with an objective of reducing employee injuries, aircraft, and equipment damageLead by example in order to ensure we deliver consistently great customer experiences at every touchpointEnsure available resources are used to the optimum level (monitor and control overtime payments)Support and identify training needs and where required train, coach and mentor the teamCreate and maintain a progressive, open feedback culture by managing the performance of employeesResolve all customer service challenges in a timely manner and assist in negotiations with new customersStrict implementation of Passenger Service budgetEnsure compliance with all SOPs and policies in order to meet or exceed regulatory standards and deliver the desired customer service experienceEnsure all safety and security processes and procedures are complied with at all timesManage and contribute towards change within the operational environment and maintain commercial awareness in identifying new business opportunitiesAny other duties that may be requiredYour Profile:High School diploma or GED equivalentPassionate about customer service and must have relevant work experienceLeadership and people management skillsA proven ability to problem solving and decision-making experiencePlanning and organizing skillsExcellent communication skills (written and verbal) in country specific languageCommitment to continuous improvementComputer literate (Office Word, Excel, PowerPoint)A good understanding of all regulatory and recommended procedures that relate to the airport environmentWhat We Offer:401(k)Dental insuranceHealth insuranceLife insurancePaid time offRetirement planTuition reimbursementVision insuranceAt Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.