Order Entry Representative

• Provide email and telephone support to homebuilders and electricians specifically for lighting fixture orders for production/volume homebuilder clients
• Process and respond to customer requests for warranty issues, additional materials, etc.
• Investigate the cause of each customer support issue and provide feedback to the responsible team member
• Prepare and maintain job files by retrieving purchase orders and blueprints, resolving discrepancies, and processing work orders
• Enter customer orders into point-of-sale software
• Manage order changes and errors with customers and team members
• Communicate order status issues with field personnel and customers
• Work within detailed Microsoft Excel spreadsheets and workbooks
• Exercise basic administrative skills such as filing, labeling, copying, and scanning

• Have an eye for details, and you are well organized and dependable
• Communicate clearly and in a respectful and professional manner via email and phone
• Have a customer service heart
• Are patient and not quick to react
• Are investigative, inquisitive, and wants to understand the “why” behind errors or mistakes
• Exercise good judgement when balancing the needs of the customer with those of company
• Are an independent worker who prefers a structured routine with occasional "curveball" projects
• Understand the importance of giving and receiving useful yet respectful feedback
• Are a team player who can meet deadlines and work occasional overtime when necessary
• Have Strong Microsoft Office skills, especially Excel
• A background in construction or ability to read residential blueprints extremely helpful, but not required.

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