Best Sanitizers, Inc. Nevada City, CA

Job Description:

Best Sanitizers, Inc. is searching to fill an opening for a full-time position in their Customer Service Department. We are looking for someone who is motivated, thrives in a business atmosphere, and enjoys working as a part of a team. The ideal candidate for this position is detail oriented, focused, organized, and able to provide superior customer service.

Responsibilities:

• Processing a high volume of orders on a daily basis with an understanding of specific requirements for each order/customer
• Reviewing orders for accuracy
• Providing customers with timely responses to questions on order status, tracking, and other general inquiries
• Managing online customer orders and associated data via EDI portals
• Generating internal reports to sales and production teams
• Regularly communicating with the warehouse to ensure customer satisfaction
• Invoice orders daily, weekly, and as needed
• Supporting sales and marketing team as needed
• Handling other general office duties including being able and willing to successfully rotate tasks within the department as needed

Job Duties:

• Enter orders into our system accurately and proficiency.
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the companys customer service policies
• Answer incoming customer inquiries
• Other duties as requested

Requirements:

• High degree of proficiency and proven past experience in the areas of data entry using software, online portals, spreadsheets, etc.
• Previous experience with ERP software
• Proficiency with Word, Excel, Outlook and Adobe Acrobat
• Excellent verbal and written communication skills
• Attention to detail and excellent time management skills
• Experience in a customer service and order processing environment preferred
• Work in person in an office setting with sitting, standing, walking, answering the phone, using computers, and lifting office boxes
• Ability to follow written, audio, visual, and verbal directions.
• Masks may be required in common areas pending current local health department guidelines
• Clock in/out on Browser based time clock
• Attendance Policy
• Drug and Alcohol Policy
• Communication Policy

Job Type: Long Term Temporary through Adecco

Salary: $18.00 $20.00

To apply for this position, please submit resume, cover letter and base salary requirements to: srowe@bestsanitizers.com and crusso@bestsanitizers.com.