Order Fulfillment Manager

Order Fulfillment ManagerThis is a hands-on role combining customer service and wholesale distribution operations. The person will take ownership of customer order problems, coordinate a fast resolution, and investigate what went wrong to help prevent repeat issues.Title: Warehouse ManagerLocation: Staten IslandShift: DayExperience level: 5+ years of Order FulfillmentCompensation: OpenLocation: On-siteKey responsibilitiesMonitor the central issue inbox and respond quickly to incorrect orders, missed or late deliveries, picking errors, returns, and other service problems.Communicate directly with customers, explain solutions, and provide updates through confirmed resolution.Coordinate with Warehouse, Dispatch, Sales, Purchasing, and Finance to arrange replacement orders, delivery corrections, and other necessary actions.Get into the warehouse, speak with employees, investigate discrepancies, and identify root causes.Track recurring problems and work with department managers on corrective actions.Follow up until every request is acknowledged and completed.Ideal candidateStrong understanding of wholesale distribution, warehouse operations, inventory, shipping, and the full order cycle.Proven customer service skills, including handling complaints and difficult conversations.A proactive, resourceful problem solver with urgency and exceptional follow-through.Comfortable working with frontline warehouse employees, customers, and management.Able to drive accountability across departments without directly supervising them.ERP and reporting experience preferred.Send a resume and the best number to reach you.