Job Title: Order Management & Export Support Coordinator

Job Location: 4851 Thurmon Tanner Parkway, Suite 100, Flowery Branch, GA 30542

Tenure: 3+ Months of Contract

Position Overview:

This role will initially involve heavy data entry and CCR-related work. The ideal candidate should be able to work well under pressure, be a strong multitasker, and effectively support the team.

Essential Duties and Responsibilities:

Sales Support Duties:

• Receive, review, and process customer orders (standard and promotional) while maintaining accuracy and attention to detail.

• Verify inventory records and pricing before entering orders into the system for fulfillment.

• Utilize a double-check system to confirm all order information is correct before finalizing.

• Assist Sales Area Managers and Channel Sales Representatives with preparing various documents, including but not limited to:

o Discount request forms.

o Commercial invoices and Proforma invoices (for Export).

• Provide requested invoices to customers as needed.

• Support the inside sales team in pushing orders by the end of the month to meet sales goals.

Export Coordination Duties:

• Coordinate logistics by arranging transportation with freight forwarders, obtaining quotes, assisting customers with cargo bookings, and ensuring timely movement of goods.

• Ensure that all shipments comply with international trade regulations, review of export documentations such as commercial invoices, packing list.

• Effectively communicate with internal teams (sales, production) and external stakeholders (customers, logistics providers, customs officials) to resolve shipping delays or issues.

• Track and monitor shipments, providing timely updates to internal teams and customers.

Qualifications:

• High School Junior or Senior (or equivalent educational background).

• Fluent in Spanish and English, both spoken and written (Spanish fluency is required).

• Proficiency in Microsoft Office Suite and general computer skills.

• Associate’s Degree or equivalent experience in sales support, customer service, or export logistics preferred.

• 1–2 years of experience in sales support, customer service, or export operations is a plus.

• Ability to work independently as well as in a team environment.

• Excellent attention to detail and strong organizational skills.

• Strong written and verbal communication skills in both English and Spanish.

Key Skills:

• Strong organizational and time-management skills, with the ability to prioritize tasks effectively.

• Ability to read and interpret business documents and correspondence.

• Proficiency in performing basic calculations (e.g., discounts, commissions, percentages).

• Ability to solve practical problems and adapt to changing priorities in a fast-paced environment.

• Excellent communication skills to liaise with both English- and Spanish-speaking clients and internal teams.

Physical Demands:

• Regularly required to sit, talk, or hear.

• Frequently required to use hands for typing, handling, or reaching.

• Occasional standing or walking.

• May be required to lift and move items up to 25 lbs for short distances.

• Vision requirements include the ability to focus on documents and adjust focus as needed.

Work Environment:

• Office environment in a climate-controlled workspace.