Order Management RepresentativeJob Location: Hershey, PASummary: Manage the order process from time of receipt through invoicing. Provide quality service to customers and internal stakeholders. Proactively engage in continuous improvement activities related to metrics and process improvements.Responsibilities:Manage order-to-invoice cycle for sales orders including order entry and managing EDI workflow and blocks while delivering service metricsConfirm accuracy of information on customer purchase orders, including pricing, products, freight terms, and payment terms.Coordinate with Supply Planning for material availabilityProcess and track customer orders with third party transportation providersEnsure timely resolution of escalated issues on behalf of the customerDevelop and maintain relationships with customers, transportation providers and internal stakeholders and foster collaboration to serve customer needsCoordinate the resolution and response to internal and external inquiries and engage functional owners when neededIdentify, assist, and/or lead process improvement projects within the departmentAssist in the generation and evaluation of KPIs with respect to case fill, OTD, and other identified metrics and develop corrective actions as necessary.Back-up and support team members during absences and/or heavy volume times; Support training and mentoring of new team membersWork with SAP implementation teams on new installations and upgradesServe on department and cross-functional task and project teamsQualifications:Strong focus on achieving goals and metrics, driving results and collaborating with the teamAbility to communicate and collaborate effectively with customers and internal stakeholdersDemonstrated customer service excellence including sensitive communication skills in identifying, trouble shooting and resolving issues in a timely mannerAbility to prioritize tasks in a high volume and dynamic environment with focused attention to detail, accuracy, and qualityProven continuous improvement mindset, always looking for system, process & communication improvementsContinuous learning mindset and strong analytical skillsEntry level S4, SAP, or ERP skills preferredKnowledge of Order to Cash processes preferredProficient in Microsoft Office (Word, Excel and Outlook)Experience & Education:Bachelor's degree requiredMinimum of two years of experience in customer service, logistics or related field preferredNearest Major Market: Harrisburg