Are you detail-oriented, organized, and great with customers? We’re looking for a Customer Service & Order Management Specialist to join our team! In this role, you’ll play a key part in managing customer accounts, processing orders, and ensuring a smooth order-to-delivery experience. If you thrive in a fast-paced environment and enjoy working with systems like SAP while collaborating across teams, we’d love to hear from you.What You’ll DoCreate and maintain customer accounts in SAPProcess new orders and update existing orders with accuracyProvide order confirmations and acknowledge purchase orders within 48 hoursCommunicate estimated shipment timelines (ETS) to customersPartner with Purchasing to determine product lead timesVerify product availability and provide accurate delivery expectationsIssue proforma invoicesCross-check part numbers and pricing on customer purchase ordersSupport the Sales team to ensure excellent customer satisfactionProvide general administrative support including data entry and filingWhat We’re Looking For2–5 years of experience in customer service, order management, or administrative support (preferred, not required)Associate degree a plus, but not requiredExperience with SAP or similar ERP systems preferredSpanish language skills are a plusStrong Microsoft Office skills (Excel, Word, Outlook)Excellent communication and problem-solving abilitiesHighly detail-oriented with strong organizational skillsAbility to multitask and manage priorities effectivelyComfortable working independently with minimal supervisionWhy Join Us?Collaborative and supportive team environmentOpportunity to grow your skills in SAP and operationsStable, fast-paced role with variety in your day-to-day work