Order Management Representative

Job title: Customer Order Management RepresentativeDuration: 6 Months (Possible extension)Location: Nashville TN 37214Work Arrangement: OnsiteEmployment Type: Contract Domain: LogisticsPay Rate: $22–$24/hr W2Application Deadline: Last date for receipt of applications Oct 10, 2026Shift: This is a hybrid role working 3 days in office (Monday, Tuesday and 3rd day optional on the day but required to be in office.) is a must while the other 2 days are remote. Working hours will be a 7-4 or 8-5 shift.Job Description:Act as the single-point-of-contact for assigned customer accounts; managing the entire order life cycle to ensure orders are processed on time.Summary:This role is not a call center position.The day-to-day activities include customer service, customer support, working in a customer order management environment, and understanding expectations of supply chain.This candidate will be working on accounts and closely with customers while checking the status of orders.The candidate should also have some SOX experience and experience with credit and debits.Mandatory Skills:CommunicationSupply Chain ExperienceExcel familiarityExperience:The ideal candidate will have at least 1 year of experience.Key Responsibilities:Responsible for assigned customer accounts for the entire order life cycle (from new customer set-up, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline:Act as the single-point-of-contact to Client's customers, parts distribution centers and/or manufacturing plants and cross functional departments to process and fulfil customer orders; providing accurate documentation and continual communication to customer throughout the process.Take ownership of and resolve complex customer inquiries through extensive research, a detailed understanding of Client processes, systems, and practices; provide timely and informative responses as per the Service Level Agreement.Request support from the next appropriate level of customer support for complex escalations/issues providing documentation throughout the process.Maintain accurate records of all internal and external interactions in the appropriate database/system.Ensure customers comply with export policies and ensure required export/shipping documentation is compiled into the relevant legislation.Act as liaison between the customer and aftermarket and/or manufacturing location for quality issues; submit Material Non-Conformance or Process Non-Conformance claims via the Quality Management System.Knowledge of Quality Management Systems.Support Supervisor with hosting customer visits at local facility.Prepare and distribute standard and customized internal and customer reports.Understand Customer Order Management policies, procedures and metrics.Support in Customer Order Management departmental goals and initiatives to become a more proactive customer support organization.Participate in/lead process improvement projects.EEOC Compliance:We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.DISCLAIMERAI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.