Order Management Specialist

We are looking to add a motivated individual to our team in the role of Customer Account & Order Management Specialist. This critical position serves as a primary point of contact for customer order management and account support, ensuring orders are processed accurately and delivered efficiently. The ideal candidate is organized, detail-oriented, customer-focused, and able to collaborate effectively across multiple departments to support a seamless customer experience. This is a full-time (Monday-Friday), in-person position based in our Kent, WA office. Key ResponsibilitiesOrder Processing & Account ManagementReceive, review, enter, and process customer orders accurately and efficiently.Verify order details including product availability, pricing, shipping instructions, and customer-specific requirements.Manage open orders from receipt through fulfillment, proactively communicating status updates and resolving order-related issues.Serve as a primary point of contact for assigned customer accounts regarding order inquiries, backorders, shipment schedules, and product availability.Coordinate with internal departments to ensure timely and accurate order fulfillment.Process credits, returns, and order adjustments in accordance with company policies and procedures.Maintain accurate customer account records and documentation.Customer Support & Relationship ManagementProvide professional, responsive support to customers via phone, email, and ticketing systems.Resolve customer inquiries related to orders, shipments, inventory availability, and account-related concerns.Escalate complex issues to the appropriate departments while maintaining ownership of customer communication and follow-up.Build strong working relationships with customers by providing consistent and reliable service.Assist customers in navigating available resources, product information, and company processes.Inventory & Fulfillment CoordinationCollaborate closely with warehouse and operations teams to monitor inventory availability and order priorities.Track shipment status and provide customers with delivery and tracking updates.Assist in resolving fulfillment challenges including shipping delays, damages, shortages, or lost shipments.Identify and communicate potential supply or distribution issues that may impact customer orders.Process Improvement & Administrative SupportMaintain a high degree of accuracy in order entry, account records, and related documentation.Support continuous improvement initiatives aimed at enhancing customer experience and operational efficiency.Participate in product training and new product launch activities.Assist with maintaining customer-facing knowledge base resources and internal process documentation.Identify recurring customer service or order management issues and recommend process improvements.Perform other related duties and projects as assigned.Preferred Qualifications3 years of Customer Service/Account Management/Order Fulfillment backgroundStrong organizational skills and attention to detail.Excellent written and verbal communication skills.Experience with order management, customer account support, customer service, or supply chain operations.Ability to manage multiple priorities in a fast-paced environment.Proficiency with ERP systems, Microsoft Office, and customer service/ticket management platforms.Strong problem-solving skills with a customer-first mindset.Compensation: DOE $27.00-$30.00