Order Management Specialist Apply
Full job description
WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation.
Order Management serves as a core business partner within the Sales Finance organization focused on the quote to cash process and the development of scalable solutions to ensure accurate booking and reporting of revenue. The OM team is responsible for the day-to-day operational support of both internal and external customers, processing orders, vendor forms and other administrative tasks as needed.
As the Order Management Specialist at WalkMe you will be responsible for ensuring customer orders are processed in an efficient and timely manner, in compliance with company requirements and quality expectations. While processing orders, you will be responsible for maintaining effective communication with other individuals and departments as necessary through multiple levels of management. As an order processing subject matter expert, you will be expected to assist with workflow improvements in process and systems, providing training, and other responsibilities.
What you will be doing
- Review contracts and order paperwork for completeness and accuracy
- Work with the Deal Desk, Sales Representatives, Customers or others to obtain necessary documentation required for each order (e.g. Order form, POs etc...)
- Accurately enter deal information into Salesforce.com for order processing, invoicing and commissions/forecasting purposes
- Process orders to meet and exceed expectations in alignment with high quality output
- Proactively communicate issues back to management and follow order management processes
- Assist in developing workflow improvements, including processes (recommending workflow, creating process documentation, etc...) and systems (assisting in the development of business requirements, performing systems testing, etc...)
- Facilitate completion of the customers onboarding requirements and account updates in Salesforce.com
- Process vendor forms and ad hoc customer requests (COIs, customer portal registration, etc)
What you'll need to succeed
- 2 years working in either Contracts, Deal Desk, Order (-or- Quote) To Cash, or Sales Operations within a SAAS company
- Superior attention to detail, organizational and problem-solving skills
- Mental agility - the ability to work independently in fast paced environment
- Disciplined drive - demonstrated capability to adapt to a fast changing and dynamic environment
- Strong communication, interpersonal and and relationship management skills
- Ability to multitask and prioritize tasks according to departmental goals and objectives
We value collaboration and understand the importance of a healthy work-life balance. To support, we offer:
- Flexible Work Arrangements: We offer hybrid and flexible hours to help manage work commitments and personal life effectively.
- Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
- Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
- Volunteer Time Off: We encourage team members to become involved in their communities, granting everyone 8 hours of paid time off to spend volunteering through WalkMe or at a place of their choosing
We seek to hire and develop the best talent, bringing a range of perspectives, experiences and background to the DAP category. This helps us better meet the diverse needs of our global communities and clients with creativity, insight, and market innovation. We welcome and encourage applicants from across different genders, gender identity and expression, sexual orientation, race, age, national origin, citizen status, religion, body size, socioeconomic status, ability, neuro(a)typicality, physical appearance, veteran status or any other characteristic. If you require accommodation for any part of the recruitment process, please send a request to recruiting@walkme.com.
Our job titles may span more than one career level. The starting base pay for this role is between $59,000 and $79,000. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, benefits, and RSUs as part of our competitive total rewards package.
TO ALL RECRUITMENT AGENCIES:
WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.
