Order Management Specialist

Order Management Specialist (Remote)Location: Fully Remote (U.S.-Based) Compensation: $60,000 - $70,000 Base Salary Employment Type: Full-Time Industry: Commercial & Industrial Flooring SolutionsAbout UsWe are a rapidly growing, family-owned company specializing in custom flooring solutions for commercial and industrial customers nationwide. We are seeking a highly organized and customer-focused Order Management Specialist to join our team. This fully remote role offers the opportunity to work closely with customers, sales, vendors, and logistics partners while managing custom flooring projects from order placement through delivery.Position SummaryThe Order Management Specialist serves as the central point of coordination for customer orders, quotations, pricing, logistics, and project execution. This individual will work closely with internal teams and external customers to ensure custom orders are processed accurately, delivered on time, and supported with outstanding service.This position is ideal for a self-starter who enjoys taking ownership, solving problems, and managing multiple priorities in a fast-paced environment. This is not a log-on and grab a matcha role, you will be actually working FULL-TIMERequired QualificationsAssociate degree required; Bachelor's degree strongly preferred1-2 years of professional experience in order management, customer service, sales support, pricing, bidding, logistics, or project coordinationStrong computer proficiency requiredExcellent data entry skills with a high degree of speed and accuracyProficient in Microsoft Office Suite, particularly Excel, Outlook, Word, and TeamsAbility to learn and navigate ERP, CRM, and order management systems quicklyExceptional attention to detail and organizational skillsStrong written and verbal communication abilitiesAbility to manage multiple projects and deadlines simultaneouslyPreferred QualificationsExperience entering and managing large volumes of sales orders and customer dataExperience working with ERP systems such as SAP, Oracle, NetSuite, Epicor, Microsoft Dynamics, or similar platformsExperience supporting custom products, project-based orders, or commercial accountsFamiliarity with freight coordination, shipping documentation, and logistics trackingAdvanced Excel skills including sorting, filtering, data management, and reportingKey ResponsibilitiesAccurately enter and maintain customer orders, pricing, specifications, and project details within company systemsReview order data for completeness and accuracy before submissionTrack and update order statuses, shipping information, and customer recordsGenerate quotes, reports, spreadsheets, and customer documentationMaintain electronic project files and order documentationUtilize ERP, CRM, and Microsoft Office applications extensively throughout the dayEnsure data accuracy across multiple systems while supporting customers and internal teamsWhat Will Make You SuccessfulThe ideal candidate enjoys working on the computer, is highly detail-oriented, and is superior in maintaining accurate information. This role requires someone who can efficiently process orders, manage customer records, track project details, and ensure data integrity across multiple systems.Successful candidates will demonstrate:Exceptional data entry accuracyStrong computer and systems aptitudeAbility to quickly learn new software platformsExcellent follow-through and attention to detailSelf-motivation while working in a fully remote environmentA sense of urgency when handling customer requests and project deadlinesWhat We OfferFully remote work environmentStable and growing family-owned businessMeaningful role with direct impact on customer satisfaction and company success