Our manufacturing client near Darien, IL is seeking a detail-oriented Order Management/Customer Service Specialist to support incoming customer orders, internal communication flow, and overall customer satisfaction. This is a temp-to-hire opportunity offering long-term stability and growth potential.

Key Responsibilities

• Process and manage customer orders from entry through delivery, ensuring accuracy and timely fulfillment.
• Serve as a primary customer contact for order status, shipping updates, product inquiries, and issue resolution.
• Collaborate with production, logistics, and inventory teams to ensure on-time delivery and smooth order flow.
• Review purchase orders for accuracy, pricing, lead times, and special requirements.
• Maintain accurate records in the order management system and update customers proactively.
• Troubleshoot order discrepancies, delays, or quality issues with a solutions-focused mindset.
• Support general customer service tasks, including phone support and email communication.

Qualifications

• Previous experience in order management, customer service, manufacturing coordination, or related roles.
• Strong attention to detail and ability to manage multiple orders simultaneously.
• Excellent communication and problem-solving skills.
• Ability to work onsite daily in a fast-paced manufacturing environment.
• Proficiency with order entry systems; strong computer skills preferred.

Pay: $22 - $24/hr

Pay Details: $22.00 to $24.00 per hour

Search managed by: Monica Kolli

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.