ORDER PROCESSING ADMIN

Order Processing / AdminPOSITION DESCRIPTION JOB SUMMARY The position of Order Processing / Admin is two-fold. The Order Processing position is responsible for working directly with the Project Management and Manufacturing/Scheduling team to enter orders daily for production. The Admin portion of the project will work directly with the Project Management team in database management, pulling, creating and distributing reports and will be a resource for multiple teams to assist in material management planning and forecasting.Essential FunctionsOrder Processing including entering orders from Project ManagementEnter orders with a goal of a 24 hour turn around, when not possible fully communicate with internal customersQC order as provided to verify no errors existConfigure parts for order entryRequest part numbers that are not configurableWork with part number team on deepening the configurator databaseAdd new customers to LN databaseEnter RMAsWork with cross functional teams to enter overages on orders as required by Receiving Inventory searches for order processingMaintain customer expectationsDiagnose and resolve order entry challengesAdministrativeRecord Quotes in shared databaseAssist in planning of materials required for future projects as directedDatabase Management (keeping the database clean and free from duplicates)Pull, create and distribute reports from Database and ERP systemsUse Excel Pivot tables to organize and analyze dataProcess information required by other departments as neededAnswering in-bound calls and routing as necessaryOther Duties and ResponsibilitiesRelate suggestions for continuous improvementParticipate in continuous improvement activitiesContinue to develop knowledge base of new and existing productsParticipate in personal development and training as requiredRequirementsREQUIRED QUALIFICATIONSHigh School Diploma or GED - RequiredBachelor Degree - Business, Project Management, etc. - Preferred1+ Years Customer service and Product knowledge1+ Years Industry ExperienceADDITIONAL REQUIREMENTSProficient in Microsoft Office Suite software; possess working knowledge of databasesProficient in Excel and pivot tablesExcellent math skillsExcellent written and verbal communication skills, highly organized and attention to detailAbility to prioritize tasks and meet critical deadlines as requiredCustomer service knowledge and experienceStrong organizational and time management skillsExperience in team-oriented environment is a plusAbility to work independently or in a team setting as requiredAbility to exercise tact and patience in demanding situationsProactive versus reactiveAbility to work proactively with the PM team according to deadlines in a fast paced environmentSelf-starter and willing to help others as neededBenefits401(k)401(k) matchingDental insuranceEmployee assistance programEmployee discountFlexible spending accountHealth insuranceLife insurancePaid time offParental leaveProfessional development assistanceReferral programRetirement planTuition reimbursement