Order Management & Logistics LeadLocation: Commutable to 69115 Heidelberg, GermanyPackage: Competitive salary and benefitsWe are seeking an experienced and highly organised Order Management & Logistics Lead to oversee all aspects of sales order processing, import/export logistics, and distribution operations. This role is ideal for a proactive professional with strong operational experience, familiarity with ERP systems, and the ability to manage complex international shipping processes.Key Responsibilities:Lead and manage the sales order processing and logistics team, ensuring accurate and timely order fulfillment.Oversee import and export operations, ensuring compliance with international shipping regulations (ATR/IATA) and customs requirements.Implement and maintain standard procedures for order entry, shipment scheduling, and inventory allocation.Coordinate with Sales, Finance, and Warehouse teams to align order fulfillment with customer requirements and business objectives.Resolve order-related issues promptly to maintain high levels of customer satisfaction.Track key performance indicators for order management and logistics operations.Support ERP system use and optimisation (experience with NetSuite is a plus but not required).Manage reclamations, perform root cause analyses, and implement corrective actions for process improvements.Ensure proper documentation and compliance for serialised assets, extended warranties, and service plans.Professional Qualifications:Completed general education; formal training in office administration or logistics preferred.Minimum 5 years’ experience in supply chain, logistics, or operations with direct responsibility for order fulfillment or distribution results.4–5 years’ experience in an office environment focusing on order entry, ERP systems, and operational coordination.Familiarity with ERP, MRP, and finance systems; NetSuite experience is a plus.Strong analytical and organizational skills, including risk management and process optimisation.Fluent in English and German, both written and spoken.Independent, dependable, and effective team leader with strong business and technical understanding.What’s on Offer:Competitive salary and benefits packageOpportunity to lead and develop a high-performing order management and logistics teamHands-on involvement in ERP processes and system improvementsDynamic and collaborative work environment within commutable distance of HeidelbergThis is an exciting opportunity for a logistics and operations professional to take ownership of order management, drive process improvements, and make an immediate impact in a thriving organisation.Services advertised by Gold Group are those of an Agency and/or an Employment Business.We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.