About Us:Franco Manufacturing Co., Inc. has been a leading international producer of home fashions for over 70 years. Our products include whimsical and stylish bedding, pillows, throws, towels, and accessories for popular licensed properties, including Disney, Hasbro, Nickelodeon, Warner Brothers, and many more. Franco products can be found at major mass market retailers, specialty stores, discount stores, department stores and on-line retailers.Responsibilities: In this highly visible position, you will manage and oversee daily order processing operations to ensure orders are entered, reviewed and released accurately and on-time. Duties include:Ensure that inventory and/or product allocation issues are addressed with Planning, Sales, Production Planning, Receiving and/or Distribution management. Ensures accuracy of order confirmation and billing.Manages the order pipeline updating ship windows and planned ship dates to give an accurate shipping forecast. Monitor order status, back orders, and exceptions. Proactively address delays or discrepancies.Manage the on-boarding of new accounts including reviewing account requirements and sales forecast. Communicate requirements with internal teams to ensure that orders can be processed by the required date. Ensures that current routing and compliance requirements are maintained for assigned customers and updates are coordinated with IT. Research compliance charge backs and provide Accounts Receivable with supporting documents to handle disputes. Work with VP Operations to develop processes to avoid re-occuring chargebacks Ensures that all necessary documents are provided to Order Processing to release and batch customer orders. Ensure that assigned ship dates are communicated and routing is set up. Regularly communicate with Sales to ensure they are aware of account and order processing issues. Coordinates with warehouse management to prepare production schedules for reworks and pallet assembly projects. Oversee the flow of customer shipping orders to warehouses in accordance with customer compliance guidelines. Establishes priorities and assists in planning work center capacity and establishing receiving priorities.Maintain NMFC freight class and SCAC codes in operating system.Coordinates with Sales, Production, and Logistics teams and implements process improvements to enhance accuracy, efficiency and customer satisfaction. Requirements:Qualified candidates must have 5+ years’ experience managing a Customer Service or Order Processing team in a high-volume consumer products environmentPrevious experience working with major retail accounts including Walmart, Target, and/or AmazonUnderstanding of customer routing through major retail portals Experience building and calculating truck volumes and scheduling shipmentsHands-on experience managing customer compliance and chargeback resolutionStrong verbal and written communication skillsHighly detail-oriented with strong organizational skillsComputer proficiency in MS Office (Word, Excel, Email) and experience with ERP and WMS systemsExperience with the Blue Cherry ERP system is a plus