OS&D Technician

OS&D TechnicianThe OS&D Technician is a critical control point in the integrity of our freight operations. This role exists to resolve exceptionslost, damaged, or unaccounted freightquickly and accurately, protecting both customer trust and operational efficiency. In a high-volume service center, breakdowns in freight visibility or handling create real financial and reputational risk. Success in this role means turning uncertainty into resolution: locating missing freight, ensuring proper disposition, and maintaining precise documentation that feeds downstream billing, claims, and operational performance. This position directly influences service reliability, cost containment, and customer satisfactionmaking it a mission-critical part of the business.What You'll Do1. Own OS&D Resolution End-to-EndAct as the primary point of contact for OS&D-related inquiries from shippers and internal stakeholdersInvestigate and resolve lost or missing freight through systematic dock checks and record analysisDetermine and execute appropriate disposition actions in coordination with shippersManage hands, refusals, and exception cases with accuracy and urgency2. Maintain Operational Control on the DockOversee physical handling and organization of OS&D freight within the service centerEnsure all exception freight is properly identified, staged, and tracked to final dispositionPartner with dock and operations teams to close gaps in freight flow and accountabilityReduce dwell time and prevent repeat issues through proactive monitoring3. Execute Documentation and Systems AccuracyComplete all required OS&D documentation with precision and timelinessMaintain accurate records across internal systems to support claims resolution and billing integrityInput and manage data using internal platforms, databases, and Microsoft Office toolsEnsure compliance with company procedures and audit expectations4. Communicate Across the NetworkCoordinate with customers, terminals, service centers, and corporate teams to resolve exceptionsProvide clear, concise updates on freight status and resolution timelinesSupport sales and customer service teams with actionable informationMaintain professional, solution-oriented communication in high-pressure scenarios5. Contribute to Continuous ImprovementParticipate in team initiatives to improve OS&D processes and reduce exception volumeIdentify recurring issues and escalate opportunities for operational improvementFollow standardized procedures while contributing practical insights from daily executionSupport a performance-driven, accountable team environmentWhat You BringHigh school diploma or GED required; 2+ years of OS&D, freight operations, or customer service experienceWorking knowledge of LTL, freight handling, or logistics environments preferredStrong written and verbal communication skills with the ability to engage customers and internal teamsIntermediate computer proficiency, including email, databases, and Microsoft Office applicationsFamiliarity with AS/400 systems preferredSolid math aptitude, including basic arithmetic, ratios, and data interpretationStrong organizational skills with the ability to prioritize and manage multiple tasks simultaneouslyAbility to follow structured processes while solving practical, real-world problemsExperience working with operational documentation, tracking systems, and performance metricsHow You OperateYou think in systems, not isolated tasksYou own outcomes and follow through to resolutionYou move with urgency while maintaining accuracyYou communicate clearly, directly, and professionallyYou stay organized under pressure and manage multiple priorities effectivelyYou approach problems with logic, discipline, and persistenceYou collaborate across functions without losing accountabilityCompensation & SetupPay: $18.00 - $20.00 per hourLocation: Onsite | San Francisco, CABenefits: Full benefits package including medical, dental, vision, 401(k), and paid time offPhysical Demands and Work EnvironmentThe physical demands and work environment described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.Physical DemandsWhile performing the duties of the job, the employee is regularly required to sit, reach/handle items, work with the fingers, and talk and hear others in conversations via the phone or in person. Requires use of a keyboard.The employee is occasionally required to stand and walk.Requires walking on a dense concrete dock, walking in enclosed spaces over uneven footing, often over and around wooden pallets.May require lifting up to 20 pounds from floor to full extension.Work EnvironmentThe noise level is moderate based on general conversation tones, ringing phones and laser printer operation.Work in well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation.May work on the dock, may be in extreme heat or cold; dock can be dirty and slippery.The above statements reflect the general details necessary to describe the principal functions of the position and are not intended to be all inclusive. The position and any of the requirements listed above are subject to change at any time according to the changing needs of the company.Roadrunner is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.We will not accept unsolicited candidates from external recruiters or recruiting agencies. Thank you!#LI-OnsiteSan Francisco, CA