Other Service Line Program Manager Prgmgr

Job Title: SAP Central Finance (CFIN) Tower Lead
Location: Grand Rapids / Allegan, Michigan (preferred)
Work Model: Onsite/Hybrid or Fully-Remote
Duration: 6 months
####: ####-####/hr

Job Summary
The SAP Central Finance (CFIN) Tower Lead will serve as the primary onsite lead for Finance tower operations supporting a SAP Central Finance environment. This role requires deep expertise in SAP CFIN, SAP FI/CO, SAP Treasury (TRM), AIF, SLT, and MDG integration. The consultant will be responsible for operational governance, incident management, replication monitoring, reconciliation activities, month-end close support, service delivery leadership, and stakeholder management across onsite and offshore teams. The ideal candidate combines strong hands-on SAP Finance expertise with leadership experience managing critical support operations within a global AMS environment.

Years of Experience
10+ years of SAP Finance (FI/CO) experience with significant SAP Central Finance (CFIN) implementation, enhancement, and/or production support experience.

Required Skills
SAP Central Finance (CFIN)
SAP FI/CO
SAP Treasury & Risk Management (TRM)
SAP S/4HANA Finance
SAP AIF (Application Interface Framework)
SAP SLT Replication
SAP MDG Integration
Financial Reconciliation
Incident & Problem Management
Root Cause Analysis (RCA)
Service Delivery Leadership
Stakeholder Management
Preferred Skills
CO-PA / Margin Analysis
Product Costing
OpenText VIM
Group Reporting
Intercompany Reconciliation
ITIL Service Management
Global AMS Support Experience

Responsibilities
SAP CFIN Operations & Support
Lead end-to-end SAP Central Finance (CFIN) and Finance tower operations.
Provide support across SAP FI/CO processes including General Ledger, Accounts Payable, Accounts Receivable, Asset Accounting, Cost Center Accounting, Profit Center Accounting, CO, Product Costing, and CO-PA.
Support month-end, quarter-end, and year-end financial close activities.
Analyze and resolve complex SAP Finance and CFIN production issues.
Drive operational stability and proactively identify business-critical issues.
Replication, Integration & Data Integrity
Monitor and troubleshoot SAP SLT replication processes.
Manage SAP AIF monitoring and resolution of replication and interface failures.
Support CFIN reconciliation processes and financial data validation activities.
Investigate and resolve mapping, master data, replication, and integration issues.
Coordinate source-to-target financial reconciliation and data integrity efforts.
Support ongoing replication, validation, and error-handling processes.
Incident, Problem & Change Management
Lead P1/P2 incident governance and escalation management activities.
Coordinate bridge calls and cross-functional resolution efforts for critical incidents.
Drive Root Cause Analysis (RCA) and implement corrective and preventive actions.
Manage SLA compliance and reduce aging ticket backlogs.
Convert recurring incidents into permanent problem management initiatives.
Support Finance and CFIN changes, enhancements, testing, deployments, and stabilization activities.
Tower Leadership & Service Delivery
Serve as the primary onsite point of contact for the SAP Finance and CFIN tower.
Lead and mentor a global onsite/offshore delivery team.
Coordinate work across Finance, Integration, Basis, Development, and Functional teams.
Drive SLA adherence, backlog reduction, operational excellence, and service quality improvements.
Provide executive-level status updates, risk management reporting, and stakeholder communications.
Lead continuous improvement and automation initiatives across tower operations.
Cross-Functional Collaboration
Partner with Finance stakeholders, business users, and IT leadership.
Coordinate with SAP MM, SD, PP, Treasury, MDG, ABAP, Basis, and Integration teams.
Support governance reviews, operational reporting, and strategic planning activities.
Ensure alignment across onsite and offshore teams to deliver stable and efficient Finance operations.

Qualifications
10+ years of SAP Finance (FI/CO) experience with strong SAP S/4HANA expertise.
Significant hands-on experience in SAP Central Finance (CFIN).
Expertise in AIF, SLT, MDG, key mapping, business mapping, and data replication.
Strong understanding of Finance close processes, reconciliation, and reporting.
Experience managing P1/P2 incidents, SLA governance, and service delivery operations.
Proven experience leading onsite/offshore teams in a global delivery model.
Strong stakeholder management, communication, leadership, and problem-solving skills.
Experience supporting large-scale AMS and production support environments.