Overnight In Room Dining Server

E11even Club Hotel & ResidencesInspired by the human condition in its many forms, E11even Club Hotel & Residences were created to promote an exclusive, personal and self-curated way of being. At the Residences, choice surrounds you all day long. Whether you jetset or prefer to reset, these residences offer moments and experiences that speak to each individual's taste and preference. Located within the creative and thriving metropolis of Miami, E11even Club Hotel & Residences perfectly reflect the vibrancy of its surroundings, people and culture. So reimagine yourself here and get to the essence of what living your way, is truly all about.Overnight In-Room Dining (IRD) ServerThe Overnight In-Room Dining (IRD) Server is responsible for delivering luxury culinary experiences directly to guest rooms and private residential condominiums during the late-night and early-morning hours. Operating independently in a high-end property, this hospitality professional ensures that every overnight tray or trolley is presented flawlessly, orders are executed with precision, and every interaction reflects the highest standards of discretion, promptness, and refined service.ResponsibilitiesAssemble, inspect, and deliver overnight food and beverage orders using upscale trays or heated IRD trolleys garnished with fine linens, silverware, and proper condiments.Set up the meal discreetly within the guest room or residential suite according to luxury hotel standards, offering to open wine bottles, uncover dishes, or adjust room lighting and climate controls.Conduct regular floor sweeps to retrieve soiled IRD trays, carts, and glassware from guest hallways and service landings in a quiet, timely manner.Exercise absolute professionalism, privacy, and polite etiquette when accessing occupied guest rooms or resident homes during late-night hours.Answer overnight room service phone calls, take accurate orders, accommodate special dietary requests, and upsell premium beverages or desserts.Process overnight guest and resident folio charges accurately through the property management system (e.g., Opera Cloud, Micros POS) and obtain required signatures.Work closely with the overnight kitchen supervisor/cook to ensure orders are dispatched rapidly, accurately, and at proper temperatures.Keep the IRD pantry, hot box equipment, and service staging areas impeccably clean, sanitized, and stocked with clean glassware, napkins, and cutlery.Complete detailed night audit logs, track late-night guest preferences, and communicate any maintenance or security notes to the morning guest experience team.Perform other related duties as assigned by management.QualificationsMinimum 1 to 3 years of food and beverage service experience, preferably within a luxury hotel, upscale restaurant, or high-end resort room service operation.Ability to push heavy IRD rolling carts, walk long corridors, stand, and lift trays weighing up to 3040 pounds throughout an overnight shift.Impeccable grooming, refined verbal communication skills, and a calm, reassuring demeanor when interacting with tired or late-arriving guests.Comfortable operating handheld POS terminals and room service management software.Flexibility to work overnight shifts (typically 11:00 PM to 7:00 AM), weekends, and holidays as required by 24/7 hotel operations.BenefitsWe are pleased to offer to our full-time associates a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance401(k) Retirement Plan with employer matching contributionsPaid holidaysPaid vacationPaid sick leave (provided in accordance with applicable law)Employee assistance program (EAP)Educational opportunities / Tuition reimbursementPaid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable lawFor Employees Based in Washington:8 paid holidays per yearUp to 20 days of paid vacation per year, based on classification and length of servicePaid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.For Employees Based in Colorado:8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar yearUp to 20 days of paid vacation per year, based on classification and length of service6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.For Employees Based in California:8 paid holidays per yearUp to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO.Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.Please note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement ("CBA"). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above. In the event of any conflict or inconsistency, the terms of the applicable CBA and governing plan documents will control, as applicable.**The above-referenced benefits do not apply to part-time positions