Part Time Bilingual Customer Service Associate Apply
(FHF) is one of the fastest growing companies in the US. We help first-time buyers get a car by offering flexible financing options and native-language support. Our mission is to help overlooked consumers get access to financing and make smart financial decisions. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. From our Boston and Phoenix offices, we lend to and support our portfolio which has consistently grown 35% each year over the last five years. Our exponential growth also comes with financial stability as a company.
Here you will find hard-working coworkers that are experts in their jobs and dedicated to their customers. We hold ourselves to the highest standards of professionalism but also enjoy work with benefits that are geared towards making you successful in life and comfortable at work.
Your Title: Client Relationship Associate
Your Location: Remote/Anywhere within the USA
You Report To: Customer Service Manager
Schedule: Monday to Friday - 9AM-1PM EST
Compensation: $18.53/hour plus a monthly performance bonus
Learn more about our awesome
First Help Financial, voted and certified as a “” by our workforce for three years in a row, is adding a new partner to our Customer Service department to accommodate our remarkable growth! You will be communicating with our borrowers by answering inbound calls and/ or corresponding in a fast paced, goal oriented Servicing Department.
Your responsibilities would be, but are not limited to:
- Provide customer service regarding issues in heavy traffic call center
- Responsible for opening clients complaints
- Deescalate client issues and escalate to the appropriate manager if needed
- Resolve client discrepancies; reconcile customer disputes pertaining outstanding due balances
- Meet defined department goals and activity metrics
- Daily / weekly reporting to direct supervisor
- Provide pay off quotes to dealers and customers
- Assist clients with Insurance and registration issues
- Contact insurance companies for policy verification and other various issues
- Provide written account information as requested by customers
What you Bring:
- Demonstrates historical career stability
- Fluent in Portuguese and English
- High level of professionalism and commitment to the job
- Detail oriented mindset
- Excellent written and verbal communication skills
- 1 year of customer service or retail experience preferred
- Ability to deescalate issues/concerns
This opportunity comes with a generous base salary, and quarterly bonus!
Diversity and Inclusion
FHF is committed to building a culture that respects and embraces all walks of life, inclusive of all genders, race, culture, sexual orientation, age, and other identities. We will make accommodations when interviewing anyone with special needs.
About FHF…
- Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want our team to have room for their family, friends and themselves. Finally, we care deeply about ensuring every employee personal growth, so we engage each employee to build a career plan that benefits everyone.
