Repocast Customer Service RepresentativeTo be the first point of access to all Repocast customers. To be friendly, patient, accurate, and fast in taking all payment forms from customers. To collect, correct and verify that all titled vehicles, motor homes, watercrafts, trailers, etc. are present and available before the auction. To process title transfers as well as handle any problems with titles and to keep accurate records of all titles. To be clear and respectful when informing customers about company policies. To kindly direct customers in next step in pick up process.This position does require Saturday work from 9:00 a.m. 12:00 p.m. Job would be approximately 18-20 hours each week.Schedule:Thursday 11:45 AM 8:15 PM (Open Hours are Noon-8PM)Friday 8:45 AM 4:15 PM (Open Hours are 9AM-4PM)Saturdays: 8:45 AM - 12:15 PM (Open Hours are 9AM-Noon)This position could very easily change to a full time opportunity as we continue to grow but that availability would not be required to be hired for this position currently.Company Benefits Summary:We offer paid sick time after 90 days of employment. We also offer quarterly Customer Service , a Miedema company, provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status, and base all such employment decisions upon the individual's qualifications and ability to perform the work assigned.Qualifications & RequirementsExcellent customer service skillsHigh school diplomaAbility to answer phonesProblem solverGood verbal and written skillsPunctualOrganizedDependableClear penmanshipTeam playerWell spokenMath proficiencyComputer skills (web browsers, MS Office, QuickBooks, email)Recommended but not requiredCashier experienceTitle experience with vehicles or boatsExperience with Police bookEssential Job FunctionsTypical Cashier DutiesTake the correct amount of payment from the customer, using appropriate devices and proceduresAccurately count down drawer daily and balance with paid invoices using the cashier balance sheetComplete/attach/file required forms (i.e. tax exemption, IRS 8300, etc.)Communicate with warehouse workersHelp answer customer questionsKeep cash drawer organizedClean and tidy the cashier's officeDirect customers to where they need to pickup & coordinate with our employees for efficient pickupOther duties as requested by managerTypical Check In DutiesStart contracts in the appropriate auctions with customers selling itemsEnsure all information is accurate and completeConfirm consignor payout information is correctUse proper grammar and spellingAdd lots to contracts on occasionEdit and review auction items for errorsEnsure accurate category placementConfirm accurate pictures and matching descriptionsUse online search tools to verify questions on itemsEdit any descriptions from customer requests or manager requestsMaking changes to locationsOther duties as requested by managerTypical Title Based DutiesType RD-180's/TR-11's/WR-11's accurately and complete title transfer processExplaining Plating Options to customer - New Plate, Plate Transfer, Intransit Plate, etcPlate Fee Calculator and adding plate fees to invoiceRunning Repeat offender searchGathering information from customer for each transaction - Drivers License, Proof of Insurance, etcCompleting paperwork with the customer, signing paperwork correctlyMaking necessary copies and submitting paperwork to Secretary of State for transfer.Look up Secretary of State Website and Vin #s when neededWorking in Excel to add each deal to a tracking spreadsheetPrepping Incoming Auction Sale Titles - copying, printing corresponding sale contract, etcUpdate Police BookData Entry - Creating an entry for every unit we sellTroubleshoot issues with titles TR-54 Inspections, Secretary of State Returns, etcPerform necessary functions in QuickBooksAccounting for daily EFT withdrawalWriting Checks, entering EFT's and depositsCompleting title preparation for each Repocast auction (trained as backup)Verify that every item in auction that needs a title has oneKnow Title and Lien Release proceduresCorrespond with AFC/Nextgear/Other floor plan institutes regarding dealer titles and securing titlesThis position would be cross-trained as a cashier / check in agent - The first few weeks of employment would be training in this position to give the new hire the basics to work as a title agent successfully.Other duties as requested by manager