Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and web chat

• Provide product information and assist customers with placing orders, tracking shipments, and managing returns

• Collaborate with internal teams (Sales, Operations, Logistics) to ensure timely and accurate delivery of services

• Maintain detailed and organized records of customer interactions and transactions in CRM systems

• Follow up on customer concerns and ensure resolution in a timely manner

• Identify opportunities for process improvement and contribute ideas to enhance the customer experience

• Stay up to date on product offerings, inventory, and company policies

Qualifications:

• 1–3 years of customer service experience (experience in furniture, logistics, or B2B environments is a plus)

• Excellent verbal and written communication skills

• Strong organizational and multitasking abilities

• Comfortable working in a dynamic, team-oriented environment

• Proficiency in CRM platforms, Microsoft Office, and Google Workspace tools

• Positive attitude with a solution-focused mindset

Hours 12pm-5pm