Part-Time Host

Part Time Host at La CondesaLA CONDESA is hiring a PART TIME HOST$14/hour + tipsLa Condesa is inspired by the culture, energy, and cuisine of Mexico City's namesake bohemian neighborhood, located in the heart of downtown Austin's 2nd Street District. This energy translates to a positive, teamwork-driven spirit and passion for serving our guests, as well as our community. Our seasonally-changing menu further reflects our commitment to sustainability, through responsible sourcing of only the best ingredients from our local farmer community. We also legit have the best margaritas in all of Austin. Ask anyone.Job Overview The Host is a key figure in the service team. Hosts are at the forefront and usually the first ones to come into contact with our guests. A host's main responsibility is to make our guests feel welcome and set the tone for their experience. The person in this role must possess good communication skills, resolve conflict, and possess a thorough understanding of company policies. Multitasking with high-touch clientele while communicating clearly and concisely with your team members is key.What you'll do:Be attentive to the entrance and aware of guests entering and exiting the buildingOffer greetings to guests upon entering and exiting the space; make each feel important and welcomeView guest books before arrival and create guest profiles that we can utilize to enhance their experienceLiaise with your supervisor to plot reservations and create seating plansEscort guests to their tables and communicate reservation notes to appropriate team membersPresent menus to guests and answer questions about menu items, making recommendations upon requestEnsure the atmosphere is warm and inviting and work areas are clean and organizedClean and stock washrooms and work areas according to standardsClear + reset tables as needed and assist with function set-up and break down when requestedMaintain an awareness of the pace of meals in the dining room to anticipate turnover and provide proper anticipated wait times for guestsUpdate the reservation system on the current status of each table's dining experienceObtain knowledge of the outlet's neighborhood to direct guests toward parking and provide recommendations for current events, entertainment, and additional dining experiencesEnsure immediate response is given to guest comments and concerns; inform immediate supervisor and apply corrective measures when necessaryEnsure open lines of communication with all departments and management via email, logbooks, meetings, etc. to ensure all needs of the outlet are metMaintain a high level of cleanliness, sanitation, and safety in the work areaBe available to fill in and assist in other areas as needed to ensure the efficient operation of the outlet as directed by the outlet manager and attend relevant meetings as directedWho you are:You thrive on creating real connections.You know that providing great service is all about the way it makes people feel.You know how to anticipate needs, and you love the feeling of being able to deliver to those needs.You like the hustle.You're thoughtful, resourceful, and determined.You have a positive attitude and a willingness to learn.BenefitsWe are proud to offer competitive wages and the following benefits for full-time employees:Up to 3 weeks paid time off annually50% off discount at most New Waterloo restaurantsHealth, vision + dental benefits401K matchingPaid holidaysVolunteer payTuition reimbursementReferral bonusesDiscounts at our shops, hotels + local partnershipsAbout New WaterlooNew Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses.New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.We will be accepting applications on an ongoing basis until a candidate is selected for this role.