Partnership Operational Support SpecialistResponsible for providing operational assistance to the relationship management team and other internal departments to ensure exceptional customer care to our partners.Education: Bachelor's degree in business or related field, preferred.Licenses/Certifications: None.Experience: One to three years of experience with electronic and card payment processes, preferably in a financial institution. Previous customer service experience. Or equivalent combination of education and experience.Essential Functions:Supports the Senior Account Managers with Partner contract renewal(s), monitors contracts and SLA's.In conjunction with Senior Account Managers, liaisons with internal departments such as Legal/Compliance to resolve issues and respond to questions.Establishes routine meetings with strategic account Partners to create a relationship cadence touchpoint.Supports the Senior Account Managers, as well as, other internal departments in resolving outstanding issues and responding to client requests and inquiries.Provides support in research and resolution of operational problems and inquiries.Serves as the primary point of contact for the intake process of documentation/collateral submitted by strategic Partners. Ensures that materials are reviewed by the appropriate departments to resolve outstanding issues, comply with Compliance/Legal policies and procedures, and SLA's.Stays abreast of changes to products and services and potential impact to documentation/collateral.Applies established policies and procedures to streamline operations and ensure customer satisfaction.Assists in the development of Sutton efficiencies that focus on client tasks. Includes participation in the identification and/or creation of products to ensure product rollout and success.Knowledge/Skills/Abilities:The ability to communicate effectively and clearly, both in verbal and written communications.Excellent interpersonal skills.Strong knowledge of the business area that is being supported.Self-directed and motivated.The ability to manage multiple tasks.Excellent problem-solving skills.Ability to learn new software packages that are position specific.Ability to respond to common inquiries or complaints from employees, customers, regulatory agencies, or members of the business community.Ability to effectively present information to top management and employee groups.Ability to write business documents and correspondence.Ability to define problems, collect data, establish facts and draw valid conclusions.Sutton Bank is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or protected veteran status.