Parts Manager / Parts & Service Writer

Parts Manager / Parts & Service WriterLocation: Greenfield, INJob Type: Full-TimeWork Arrangement: On-sitePay: Starting at $22.00 per hour, based on knowledge and experienceJob Summary:We are seeking an organized, reliable, and customer-focused Parts Manager / Parts & Service Writer to support both parts department operations and service activities. This role involves helping customers and technicians identify and order parts, maintaining inventory, scheduling service appointments, preparing repair orders, and communicating with customers throughout the repair process. The ideal candidate will have strong customer service and organizational skills, computer proficiency, and the ability to manage multiple tasks in a fast-paced environment. Experience with truck equipment, lawn mowers, snow plows, or automotive service is a plus.Key Responsibilities:Parts Department DutiesAssist customers and technicians in identifying and locating required parts.Maintain an organized parts room and accurate inventory records.Order, receive, stock, and organize parts.Monitor backorders and provide customers with timely status updates.Process parts sales transactions accurately.Coordinate with suppliers and service staff to ensure parts availability.Service Writing Duties:Greet customers and assess their service requirements.Prepare service estimates, repair orders, and work orders.Schedule service appointments and coordinate with shop personnel.Communicate repair progress and service updates to customers.Review and finalize invoices when service work is completed.Help maintain an efficient workflow between customers, the parts department, and the service shop.Qualifications:Previous experience in a parts department, service writing, or a related role preferred.Knowledge of truck equipment, lawn mowers, snow plows, or automotive service is an advantage.Strong communication and customer service skills.Excellent organizational skills and the ability to multitask.Proficiency with computers, inventory systems, and order-entry software.Ability to manage parts orders, inventory records, service appointments, and repair documentation accurately.Team-oriented attitude and willingness to support daily department operations.Benefits:Competitive pay based on knowledge and experience.Health benefits.Paid time off and holidays.IRA retirement plan.Family-friendly work environment.Opportunity for career growth in a stable, growing company.