DMC Primary Care seeks a Patient Access Manager, Reception to join our team. 

This position will oversee our front-end patient access operations in all DMC clinics, ensuring accurate, efficient, compliant and smooth patient registration processes. The successful candidate will manage staff, workflows, and systems to optimize the patient experience and flow within our offices.

The Patient Access Manager, Reception will perform the following duties (not an all-inclusive list):

• Manage all Patient Service Representatives (PSRs) in all DMC Primary Care locations:
  • Interview, hire, assign and direct work
  • Appraise staff performance, address complaints and resolve issues that may arise
  • Act as a mentor, supervisor, and registration trainer
• Manage scheduling for all DMC PSRs
• Address patient concerns and complaints in a timely and courteous manner
• Provide staff education and formulate action plans as necessary to help improve patient satisfaction

• Work with other supervisors and department leaders to search out and implement efficiencies and best practices

• Work as a team member, including coverage of services and helping others as needed to contribute to the overall success of the department
• Perform other duties as assigned

Qualities we seek in this candidate:

• High-level organizational skills and the ability to multi-task and work under pressure
• Ability to treat all DMC employees with respect and professionalism to help ensure an environment of teamwork and collaboration
• Experience fostering a culture of service excellence which anticipates and responds to the needs of our patients
• Consistently display the highest ethical and professional standards
• Ability to ensure and protect the confidentiality of sensitive information
• Willingness to perform duties according to DMC’s mission, vision, and values

Experience we seek:

• A minimum of 2 years’ experience in physician office operations, scheduling registration, call center, and/or customer service
• Supervisor or management experienced is preferred

This full-time, 40 hour per week position offers:

• Competitive salary
• Medical, dental benefits
• Paid time off
• 401K

DMC Primary Care, a physician-owned, independent practice, with eight offices in New Hampshire, has been providing comprehensive care for entire families since 1964. We help each patient achieve the best possible health through every stage of life.  We do this by providing an accessible, innovative healthcare experience that is built around our patient’s needs.

We are an equal opportunity employer embracing the strength that diversity brings to the workplace. We provide a welcoming and supportive environment for employees of all ethnic backgrounds, cultures, ages, lifestyles and physical abilities.