Patient Access Manager Opportunity!! This Jobot Job is hosted by: Robert Reyes. Salary: $36 - $50 per hour. A bit about us Prestige Hospital System – Placed #1 in both California in a broad assessment of excellence in hospital-based patient care. Why join us? Competitive Salary$ Health and Medical Benefits: Comprehensive health plan options, including medical, dental, and vision coverage, as well as flexible spending accounts to offset medical costs. Retirement Benefits: Retirement plans to help you secure your financial future. Tuition Benefits: Free tuition for yourself or an immediate family member after two years of employment. Time Off: Paid and unpaid time off for vacation, personal health, and family care. Well-being Programs: Resources to support your physical, mental, and spiritual health. Employee Discounts: Discounts on sports tickets, gym memberships, event tickets, and more. Job Details As a Permanent Patient Access Manager, you will be reporting to the Director of Health Information Management/Utilization Management. You will provide operational and strategic leadership for all patient access services including scheduling, pre-registration, insurance verification, eligibility, and registration. You will also oversee switchboard operations. This position is key for ensuring smooth front‑end workflow, excellent patient and caller experiences, and compliance with regulatory and organizational standards. Responsibilities Direct daily operations of patient access functions across hospital and outpatient settings. Oversee switchboard operations, ensuring timely handling of incoming calls, paging, operator‑assisted communication, and emergency notifications. Hire, train, coach, and mentor staff across patient access and switchboard teams to build engagement and maintain high service levels. Monitor registration accuracy, insurance verification, and switchboard call handling quality. Ensure adherence to HIPAA, EMTALA, CMS Conditions of Participation, and regulatory standards. Champion a culture of service excellence, acting as an escalation point for patient complaints or urgent communication issues. Monitor and manage wait times, call abandonment rates, and paging response times. Develop, monitor, and manage the operational budget for patient access and switchboard. Monitor financial performance, implementing corrective actions as needed. Collaborate with IT and Facilities teams to maintain reliable switchboard, paging and communication systems. Qualifications Bachelor's degree in healthcare administration, Business, or a related field preferred. Minimum of three (3) years of progressive management experience in Patient Access/Patient Registration Department in a hospital‑based setting. Working knowledge of Medicare, Medi‑Cal, and HMO/PPO billing requirements. Knowledge of Title 22, EMTALA registration and patient access workflows, patient financial consent requirements, and hospital Conditions of Participation. Strong organizational and leadership skills. Excellent communication, problem‑solving, and interpersonal abilities. Ability to handle high‑pressure situations calmly and professionally. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Working knowledge of PC based applications. Experience with medical information systems (Medi‑tech preferred). Certified Healthcare Access Manager (CHAM) required within one year of hire. Interested in hearing more? Easy Apply now by clicking the "Easy Apply" button. #J-18808-Ljbffr