Patient Access RepCardiovascular Institute of the South, a leading organization dedicated to advancing heart health through innovation and excellence, is part of a national cardiology platform, Cardiovascular Logistics (CVL). Together, we share the same mission to provide our patients with the highest quality cardiovascular care available. Join our team and be a part of an organization that is dedicated to improving patient outcomes and shaping the future of heart health.Choice of three health insurance plansDental insurance coverageVision insurance coverage401(k) with company match and profit-sharing planCompany-paid short-term and long-term disability coverageCompany-paid life insurance for you and your familyAccess to company-provided training and educational resourcesEligibility for annual merit-based performance increasesAccrued General Purpose Time (GPT)Eight company-paid holidaysSpecial company events, including Christmas parties, Family Day, employee engagement activities, and Spirit DaysComplimentary Employee Assistance Program (EAP) for all employees and their dependentsActs as the first point of contact for CIS patients and callersOperates a high-volume, multi-line switchboard in a fast-paced clinical environmentAccurately schedules patient appointments following clinic guidelinesSupports patient care through clear communication, documentation, and professionalismAnswer and route 100150 incoming calls per day in a timely, professional mannerSchedule patient appointments, including follow-ups, diagnostics, and lab servicesAccurately document calls, messages, and patient interactions in the EMRIdentify message subject lines and route communications to appropriate care teamsMeet established performance metrics for call response time, call volume, and availabilityMaintain patient confidentiality and comply with HIPAA and CIS compliance standardsCommunicate effectively with physicians, staff, patients, and external partnersMaintain an organized work area and assist team members as neededHigh school diploma preferredExperience with multi-line phone systems or switchboards preferredStrong verbal and written communication skillsAbility to manage high call volumes with accuracy and professionalismExperience or comfort working with electronic medical records (EMR) systemsStrong attention to detail and time-management skillsTeam-oriented, dependable, and patient-focused