Overview The Patient Access department is staffed 24 hours a day with personnel directly responsible for pre-registration insurance verification, scheduling, and registration of all inpatients and outpatients into the organization. Arranges for the efficient and orderly admission of inpatients and registration of individuals who have hospital-based outpatient testing or procedures. Ensures that the patient information is collected and that patients are aware of their rights to make decisions regarding their healthcare, conditions of admission, patient rights and financial responsibilities, hospital policies and procedures. Answers and directs calls to appropriate areas, follows hospital protocol regarding emergency codes and overhead announcements. Interviews incoming patient or patient representatives and enters information required for registration into computer database. Distributes appropriate information to ancillary departments. Participates in department meetings, hospital and department in services, performance improvement and CQI activities. Adheres to infection control policies and guidelines appropriate for their work area. Hand hygiene and PPE (job applicable) followed when appropriate. Responsibilities Process pre-registration, insurance verification, scheduling, and registration for all inpatients and outpatients. Arrange efficient and orderly admission and registration for hospital-based outpatient testing or procedures. Collect patient information and inform patients of their rights, admission conditions, policies, and financial responsibilities. Answer and direct calls to appropriate areas; follow hospital protocol for emergency codes and overhead announcements. Interview incoming patients or representatives and enter required information into the computer database. Distribute appropriate information to ancillary departments. Participate in department meetings, in-services, performance improvement and CQI activities. Adhere to infection control policies and guidelines; perform hand hygiene and PPE as applicable. Qualifications Minimum Education: High School diploma or equivalent required. Associate’s degree preferred. Minimum Work Experience: High School Diploma or Equivalency required. Two years experience in healthcare registration preferred. Excellent verbal, presentation and written communication skills. Required to comply with OSHA regulations for the N95 respirator training and fit testing. (job classifications that require fit testing) Required Skills, Knowledge, And Abilities Ability to communicate in English, both orally and in writing. Ability to work independently within general guidelines. Ability to work well with others in a calm, friendly manner in a high volume, high stress environment. Ability to remain focused amid frequent interruptions. #J-18808-Ljbffr