Job Description As a Patient Access Clerk at Amery Hospital & Clinic, you will assist patients in admissions, check-in, registration and scheduling functions, as well as address inquiries via telephone, email or fax. The Care Model Process (CMP) guidelines are to be utilized and followed for all workflows. Primary duties include helping check-in patients for their procedure/appointments and directing them to the appropriate department/clinic/hospital location; printing wrist bands and applying to patients per protocol; printing patient labels as needed; performing bedside registration in ER or inpatient unit; providing appropriate forms as designated by clinical staff and/or standard practice; receiving and entering all patient forms dropped off for completion; determining if the patient needs to be seen to complete the form, and/or having patient complete their portion of the forms; routing forms according to standard practice; collecting and posting patient co‑pays/deductibles/balances consistently and accurately; and assisting patients with any follow‑up appointments at checkout. Work Schedule Shifts will vary depending on department need. Hours can range between 5:45 a.m. and 7:30 p.m. May be asked to fill in at any Amery Hospital & Clinic location including Amery Hospital & Clinic, Clear Lake Clinic, Turtle Lake Clinic and Luck Clinic. Required Qualifications High School graduate or equivalent. Minimum one year experience in a hospital or medical clinic setting or equivalent. Experience in a customer service setting. Excellent verbal and written communication skills. Knowledge of medical terminology. Experience with Microsoft products, Word, Excel, Outlook, etc. Preferred Qualifications Completion of position related 2‑year program, such as Medical Administrative Specialist or Medical Office Specialist. Experience in EPIC computer system. Benefits Amery Hospital & Clinic offers a competitive benefits package (.5 FTE or greater) that includes medical insurance, dental insurance, 401k with match, disability insurance and tuition reimbursement. Benefits take effect the first of the month following hire date. About Us Since being established in 1956, Amery Hospital & Clinic has provided outstanding health care to Amery and our surrounding communities. We provide the kind of high‑quality care you’d expect to find in a “big city” with the personalized dedication you can expect from a hometown doctor. In addition to primary care for all stages of life, we offer specialty services including oncology, cardiology, orthopedics and surgical services. We strive to offer more to our patients – more care options, more comfort, and more expertise. In addition to our hospital and clinics, we provide specialized care for patients at our Behavioral Health Center and Wound Healing Center. We also work in close collaboration with other hospitals in the HealthPartners health care system, giving our community access to the high‑quality care. As a partner for good, we believe that outstanding health care comes from combining science with compassion, spirit and humanity. Everyone on our team helps make health care and insurance simpler and more affordable for all. Join us and become a partner for good, helping to improve the health and well‑being of our patients, members and the communities we serve. At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work. We’re a nonprofit, integrated health care organization, providing health insurance in six states and high‑quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improves lives around the world. At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change. Benefits Designed To Support Your Total Health As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work‑life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care. Join us in our mission to improve the health and well‑being of our patients, members, and communities. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class. #J-18808-Ljbffr