The Patient Access Representative plays a key role in welcoming patients, completing registration and scheduling tasks, and ensuring accurate financial and demographic information is obtained. This position supports patients, families, clinical staff, and visitors by facilitating a smooth and efficient check‑in process. You will assist with admissions, insurance verification, communication with departments, and general customer service needs across the organization.
PACHS is committed to providing a supportive, team‑based environment where staff can grow skills in registration, customer service, and healthcare operations.

• Complete outpatient and inpatient admissions, ensuring all forms and signatures are obtained.
• Verify insurance eligibility and benefits, document findings, and troubleshoot verification issues.
• Enter accurate demographic, insurance, and clinical information into the registration system.
• Schedule and check in walk‑in patients for the Family Practice Clinic.
• Collect and post copays and patient payments accurately.
• Assist patients with Medicaid Presumptive Eligibility applications as needed.
• Direct patients, visitors, and vendors to appropriate departments and areas of the facility.
• Notify clinical teams when patients arrive or require support.

• Maintain awareness of patient movement and communicate with colleagues to ensure smooth flow.
• Support ER arrivals during evening shifts by gathering initial information.
• Answer and route incoming calls, manage paging requests, and relay messages promptly.
• Assist specialty clinics with registration needs and coordination.
• Reassure family members of emergency patients and provide updates as appropriate.
• Sort and distribute patient and Business Office mail on Saturdays.

• Maintain accuracy in the electronic medical record and other systems.
• Follow established security procedures for locking and unlocking patient areas at shift end.
• Prepare on‑call schedules and review admission/discharge reports for accuracy.
• Support new staff members by assisting with training as needed.
• Uphold hospital, departmental, and safety policies.
• Represent PACHS with a professional appearance and courteous demeanor.
• Adapt positively to changes in technology, workflow, and healthcare processes.
• Perform additional tasks as assigned by the Patient Access Manager or leadership.

• High school diploma or GED.
• Basic computer skills and comfort using EMR systems, Word, Excel, and office equipment.
• Strong communication skills and a customer‑focused mindset.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Ability to maintain confidentiality and accuracy in a fast‑paced environment.

• Experience in patient registration, customer service, healthcare, or insurance.
• Knowledge of Medicare, insurance plans, and payment methods.
• Comfort troubleshooting registration or insurance issues.

• A supportive, team‑based environment where every role is valued.
• Hands‑on training in registration workflows, insurance processes, and patient communication.
• Opportunities to develop skills in healthcare operations and advance within the organization.
• Meaningful work that directly impacts patient experience and care efficiency.
• Competitive pay and benefits, with opportunities for professional growth.
• A welcoming community-focused organization where your work truly makes a difference.