Job Type Full-time Description PRIMARY PURPOSE: To serve as the connecting link between patients enrolled in care coordination programs, the Quality Care Team, and supporting departments, using independent judgment and problem-solving to ensure patients receive timely access to services, community resources, and program support in alignment with agency standards and quality guidelines. ESSENTIAL JOB FUNCTIONS: Greet and welcome patients and visitors at the Center. Answer phone and direct calls or assist patients as appropriate. Provide education and information needed to patients. Assist patients in navigating services in the community. Provide community resources to patients as needed and required. Assist the patients in scheduling transportation services, food card pick-up, and other support services. Manage health insurance enrollment for patients. Work with the finance team for payment tracking. Collaborate with health insurance plans to ensure optimal program and reimbursement solutions. Manage premium assistance for all patients. Assist Grants Manager with developing and implementing program strategies and goals. Assist Grants Manager with monitoring program performance and identify areas for improvement. Work with Grants Manager to evaluate program effectiveness and make necessary adjustments. Ensure compliance with all relevant regulations and guidelines. Collect and analyze program data to identify trends and insights. Work with Grants Manager to prepare regular reports on program performance and outcomes. Utilize data to inform decision-making and program improvement. Enter data in the EHR and the Provide Enterprise systems based on the care coordination program guidelines and requirements. Perform other duties, special projects, and tasks as assigned. Adhere to HIPAA standards while collecting, storing, and sharing electronic personal health information. Requirements REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: Proficiency in use of the computer including documentation in EHR software. Strong organizational and interpersonal skills. Excellent customer service skills. Ability to manage multiple and simultaneous responsibilities and to prioritize as it relates to patient care and acuity. Ability to maintain confidentiality of all medical, financial, and legal information Ability to complete work assignments accurately and in a timely manner Ability to review, understand, and apply concepts presented in training programs and/or professional literature. Ability to communicate effectively in the English language, orally, in writing and electronically. Ability to interact and work with diverse populations. Ability to handle difficult situations involving patients, providers or others professionally. PHYSICAL REQUIREMENTS: Physically demanding, high-stress environment. Ability to endure intermittent or long periods of standing in performance of job duties. Full range of body motion. Position requires reaching, bending, stooping, and handling objects with hands and/or fingers, talking and/or hearing, and seeing. Ability to lift & carry objects weighing up to 25lbs. Ability to travel to other FoundCare locations and perform job duties. Ability to travel to other locations to attend meetings, workshops, and seminars, plus travel to other FoundCare departments and FoundCare conference rooms. PROFESSIONAL REQUIREMENTS: Maintain a professional appearance consistent with FoundCare's dress code standards. Demonstrate reliability and punctuality in all scheduled duties and commitments. Maintain patient confidentiality at all times. Represent FoundCare in a positive and professional manner at all times. Comply with all organizational policies and standards of care. Participate in performance improvement and continuous quality improvement activities. Mandatory attendance at all staff training and in-services. Complete all required competencies and maintain skill level. MINIMUM QUALIFICATIONS: High School Diploma plus experience in Social or Human Services. 1-2 years minimum experience in a customer service role. This position is not eligible for visa sponsorship. PREFERRED QUALIFICATIONS: Knowledge of community resources. Experience in Electronic Health Record (EHR) and Provide Enterprise Systems. Bilingual (English and Haitian Creole) Salary Description $21-$24/hr