Title: Patient Care Connect Coordinator

Location: Torrance, CA 90505/100 %Onsite

Duration of Assignment: 13 weeks to start (with potential extension based on business need)

Work hours: 8 AM to 5 PM, Monday – Friday

Dress code: Business casual / clinic-appropriate attire

Parking/Cost: TBD (site specific)

Interview Process: 2 step Interview process Teams Video

Job Description:

The Patient Care Connect Coordinator will support scheduling and patient coordination efforts within the Orthopedics specialty. This role is responsible for managing high-volume appointment scheduling, assisting patients with access to care, coordinating with clinical teams, and ensuring an efficient and positive patient experience. The coordinator will work closely with providers, front office staff, and operations teams to support daily clinic workflows.

Sourcing / Recruiting Requirements

Must-Haves (3–5):

• Healthcare or medical office scheduling experience
• High-volume patient scheduling or call center background
• Strong customer service and patient communication skills
• Experience working in EMR/EHR systems
• Ability to multitask in a fast-paced clinic environment

Nice-to-Haves (3–5):

• Bilingual (Spanish Highly preferred)
• Orthopedics or specialty clinic experience
• Client or academic medical center experience
• Insurance verification or referrals knowledge
• Prior access center or patient navigation experience

Required Experience / Education:

• High school diploma or equivalent required
• 1–2+ years of healthcare scheduling, patient access, or front office experience preferred
• Sell Messages (to attract candidates)
• Opportunity to join a reputable healthcare system supporting Orthopedics specialty care
• Stable onsite schedule with a collaborative clinic team
• Great entry point into client’s healthcare operations
• Direct impact on improving patient access and experience

The Patient Care Connect Coordinator is responsible for managing patient registration, appointment scheduling, and conducts eligibility functions, supports the process to retrieve authorizations, while handling inquiries and ensuring smooth coordination of care between patients and healthcare providers for multi-specialties. In addition, this role acts as a liaison, facilitating clear and effective communication between patients, medical staff, and other healthcare teams to ensure timely and accurate delivery of care and to ensure a smooth patient experience. Assists with clerical duties and other duties as assigned.

Clerical:

• Gathers patient demographics, insurance information, and referral documentation to accurately register new and returning patients.
• Acts as a patient liaison and primary point of contact for patients and caregivers and takes accountability for their patient experience.
• Demonstrates accuracy and thoroughness in entering information into computer systems utilizing proper Care Connect functions.
• Confers with patients and third-party payers to ensure the eligibility and authorization of services.
• Identifies alternative financial sources for services and facilitates processing of application/approval.
• Fields patient account inquiries.
• Maintain accurate patient records within the electronic medical record (EMR) system.
• Schedules patient's appointments in a timely manner, and at the request of the physician, while accommodating patient's needs. This includes but not limited to: laboratories, diagnostic testing and consultations as needed.

Patient Coordination/Customer Service:

• Acts as a liaison guiding patients through the client’s process, including explaining procedures, providing directions, and answering questions regarding their visit.
• Responsible for coordination of patient communication, scheduling appointments, handling inquiries, and coordinating care between patients and healthcare provider.
• Ensures a smooth patient experience by addressing concerns and facilitating necessary information flow within the healthcare system.
• Utilizes courtesy, compassion, kindness and honesty while interacting with public, patients, and all clinic personnel.
• Greets patients in a courteous and professional manner.
• Assists patients with accessing and utilizing the online patient portal to view medical history and communicate with their healthcare team.
• Provides basic information about procedures, medications, and/or post-care instructions.
• Escorts patients to other departments if needed, provides directions to other departments within client’s system.
• Assists patients to overcome barriers to care, e.g. coordination of translation services, medical financial assistance by directing patients and caregivers to the appropriate department for support.
• Acts as a communication hub between patients, healthcare providers, and other departments both internal and external.
• Works with various hospital personnel to resolve issues and accommodate patient.
• Collaborate with other departments for inter clinical consult visits

Teamwork/Collaboration:

• Demonstrates flexibility in covering other staff members for sick time, vacation, or leave of absence.
• Works independently and in a team setting.
• Maintains an open line of communication with management and other staff and always demonstrates a professional demeanor.
• Performs other duties as assigned.