Comprehensive Benefits Package (available after 60 days) Health, Dental & Vision Insurance - 85% employer-paid for employee 401(k) with 50% Match (up to 6% of salary) Paid Time Off - Vacation + Sick Leave + Floating Holiday 11 Paid Holidays Retention Bonuses - Earn up to $1,750 in your first year! Emerging Leaders Program - Develop your leadership and advance your career Our Culture: At Starting Point Behavioral Healthcare, we celebrate diversity, inclusion, and the lived experience that makes every team member unique. We're more than coworkers-we're a community dedicated to healing, hope, and lifelong recovery. Ready to lead with purpose? Apply now and make a difference where it truly matters. ESSENTIAL FUNCTIONS Monitor phone queue to help evaluate data regarding inbounds calls, call waiting times, abandonment rate, etc. Identify any issues and elevate to Director. Monitor phone queues on a regular basis to ensure that the workloads are distributed evenly. Assist in Quality Audits through silent call monitoring and call recordings. Responsible for supervising, directing, and developing the registration/scheduling team. Maintains positive leadership and gives frequent performance feedback and encourages two-way participation of ideas. Responsible for holding employees accountable for results through coaching and development of action plans. Works cohesively with the Leadership on performance management of team including individual performance evaluations, process reviews, corrective action, mentoring, and performance improvement plans. Assist in interviewing and hiring team members. Responsible for handling escalated issues on calls or in person regarding scheduling, payment, and a variety of issues involving client care. Communicate as needed to keep the staff up to date with the changes in the department process and/or policy as well as other company announcements. Monitor and manage the productivity and performance of assigned employees including reporting daily/weekly/monthly/quarterly/annually. department metrics to Senior Leadership. Ability to be empathetic to patient's needs and concerns and provide training and guidance to the team to do the same. Ensure strict confidentiality of all health records, client information and meet HIPAA guidelines. Support and comply with all company policies and procedures. Participates in department meetings as assigned. (Saturday meetings may be required) Tasked with special project initiatives and outcomes. Must be able to meet deadlines given by Director and Senior Management. Works with sensitive and confidential materials and must be able to exercise discretion. QUALIFICATIONS High school diploma required with bachelor's degree strongly preferred. Equivalent work experience may substitute education requirements Minimum three years' experience in related area with two of these years being healthcare management experience Previous experience working within a fast-paced front desk or call center environment preferred. Proven leadership skills with an ability to motivate with a positive attitude that impacts others in a positive way. Excellent organizational skills and strong customer service orientation are required with strong background with computers Previous experience working within an electronic medical record preferred KNOWLEDGE Knowledge of medical terminology, ICD and CPT. Federal, state and HIPAA privacy regulations. Knowledge of scheduling patients in a clinic/medical practice setting. SKILLS Analytical and problem-solving capabilities. Establishing metrics and clear objectives including performance management. Effectively managing multiple projects simultaneously. Effective verbal and written communication skills. Represent The CORE Institute in a professional manner related to appearance, communication and the maintenance of patient confidentiality. #J-18808-Ljbffr