Patient Account Representative

Location: Laguna Hills CA

Duration: 3+ Months

Job Type: Contract

Note: Top 3 Keywords: 1- Radiation Oncology/Radiology Therapeutic Billing & Scheduling 2- Insurance Authorization & Pre-Certification 3- EPIC Electronic Medical Record (EMR)

Top Required Skills:

• Patient Registration, Scheduling & Billing
• Insurance Verification & Authorizations
• EPIC EMR & Medical Records Management

Must-Have Skills:

• Experience in patient registration, scheduling, billing, and authorizations
• Knowledge of insurance eligibility, pre-certification, and reimbursement processes
• Proficiency with EPIC or electronic medical record systems
• Strong understanding of medical terminology, preferably Radiation Oncology
• Strong data entry and computer skills (Windows-based systems)
• Ability to prioritize, multitask, and problem-solve non-routine issues
• Strong customer service and patient interaction skills

Nice-to-Have Skills:

• Experience in Radiology Therapeutic or Radiation Oncology departments
• Experience training or onboarding new staff
• Experience developing or updating procedural manuals
• Familiarity with regulatory documentation standards

Key Responsibilities and Duties:

• Perform end-to-end patient account processing including registration, scheduling, billing, authorizations, and treatment planning
• Verify insurance eligibility, benefits, and obtain required authorizations to secure patient accounts
• Maintain accurate and timely patient records in EPIC and other medical record systems
• Provide administrative support including file management, report distribution, and system utilization
• Interact with patients to ensure understanding and deliver a positive service experience
• Monitor work queues, prioritize tasks, and resolve non-routine billing or scheduling issues

Requirements:

• Minimum 1 year of experience in Radiology Therapeutic or Radiation Oncology with scheduling, registration, authorization, and billing
• High School Diploma or GED
• Knowledge of insurance authorization and pre-certification processes
• Proficiency in medical terminology and computer-based systems
• Ability to work on time, follow policies, and interact positively with patients and staff