Christus Health - - - Responsibilities: Provides effective collection services, ensuring the successful recovery of accounts in accordance with client and state guidelines as well as TLRA's business objectives.; Documents and updates patient account information in TLRA's collection software system timely and accurate to include appropriate account status.; Handles inbound patient and/or carrier calls promptly and professionally, providing assistance and resolution to account inquiries, issues, and request.; Performs research and analysis of account issues and strives to resolve problems timely and accurately.; Ensures daily productivity standards are met.