Patient and Customer Care Representative

GoodVets Patient And Customer Care RepresentativeGoodVets is a nationwide network of modern animal hospitals, co-owned with local veterinarians who are passionate about delivering gold-standard care. We sit at the intersection of quality-first medicine and people-first culture, providing a supportive, growth-minded environment for our teamsand unparalleled service for today's pet parents.The Opportunity:As a Patient and Customer Care Representative (PCCR), you will play a vital role both as a part of the client and patient care teams, ensuring seamless client experiences while supporting our clinical team in providing excellent veterinary care. This unique role encourages you to float between direct animal care and client services -- utilizing a broad skillset, contributing to hospital efficiency, and strengthen the bond between our medical team, clients, and patients.What You'll Do :Deliver warm, empathetic, and professional customer care at every interaction.Greet clients, manage check-in/check-out, schedule appointments and follow-ups, and triage multi-line phone calls.Feed, walk, bathe, and observe hospitalized or boarding patients.Safely restrain pets for exams, treatments, imaging, and procedures.Collect and label diagnostic samples; assist technicians with surgery prep, imaging, and other diagnostics.Prepare and sterilize instruments and equipment; keep exam and treatment areas stocked and organized.Assist with medication dispensing and ensure precise patient documentation.Maintain clean, organized reception area, exam rooms, kennels, and treatment spaces while following infection-control protocols.Stand, walk, and move throughout the hospital for extended periods; lift and carry up to 50 lbs.Operate around anesthesia, radiation, and potential infectious agents while adhering to all safety procedures.Our Patient & Customer Care Representatives Have:Availability to work evenings and weekendsOne or more years' experience in a veterinary support roleDemonstrated ability to provide patient care in emergency situations/under high pressureComfort working in a fast-paced environment with multiple prioritiesExposure to Veterinary Practice Management Systems in previous rolesA positive, team-first attitude and a passion for creating a welcoming environmentWhat We Offer:Comprehensive Benefits Package: Medical, dental, and vision insurance to keep you and your family wellplus flexible spending options and disability coverage401(k) with a Company Match: A retirement plan that helps you plan ahead, with matching contributions to support your long-term goalsGenerous Paid Time Off: Paid holidays, vacation days, and personal time to help you recharge and maintain a healthy work-life balanceEmployee Discounts: Significant savings on veterinary care and products for your own pets at any GoodVets locationA Culture that Values You: Join a team that leads with empathy, prioritizes collaboration, and celebrates each other's winsbig and smallReady to take the next step in your career?At GoodVets, you're not just a PCCR you're a vital part of redefining the veterinary experience.Apply today and let's build something exceptionaltogether.Compensation Range $17 $20 USD