Patient Care Coordinator/Office Manager

Position SummaryThe Patient Care Coordinator supports the daily administrative operations of Elevate615 by managing patient communication, scheduling, payments, insurance information, appointment preparation, and front office organization. This position serves as a primary point of contact for current and prospective patients and is responsible for maintaining accurate records, responding to inquiries, coordinating scheduling needs, and supporting clinicians with administrative tasks. The ideal candidate is organized, dependable, detail oriented, and comfortable managing multiple priorities in a healthcare environment.Pay: $22/HourEssential Responsibilities1. Front Desk CommunicationsServe as a primary point of contact for current and prospective clientsMonitor incoming calls, missed calls, voicemails, text messages, emails, physician referrals with prompt timelinessCommunicate cancellations, schedule changes, and relevant client information to clinicians2. Schedule ManagementReview and manage the daily clinic scheduleAssist clients with scheduling, rescheduling, and appointment changesIdentify cancellations and available appointment timesMaintain and utilize the client waitlist to help fill openingsReview upcoming appointments and ensure required intake paperwork and information are completed3. Insurance VerificationVerify insurance eligibility and physical therapy benefits for applicable clientsReview and document deductibles, copays, coinsurance, out of pocket responsibilities, visit limits, and other applicable benefitsIdentify referral and prior authorization requirementsTrack authorization needs and communicate relevant information to the billing teamMaintain accurate insurance verification and benefit documentationHelp explain verified insurance benefits to clients while avoiding guarantees of coverageFollow established Elevate615 procedures for insurance verification and documentation4. Process Client PaymentsCollect applicable copays, initial visit payments, single visit payments, and package paymentsAccurately enter and document paymentsProvide receipts or payment confirmation when neededIdentify and communicate payment discrepanciesPrepare, review, and send superbills using the appropriate client and visit information5. Front Desk Operations & Administrative SupportMaintain a clean, organized, and welcoming front desk and client facing areaMonitor and restock office and clinic suppliesCheck and distribute incoming mailAssist clinicians and leadership with administrative needs as assignedComplete designated weekly cleaning responsibilitiesQualificationsRequiredProfessional verbal and written communication skillsHigh School Degree or EquivalentStrong organization, prioritization, and follow throughAbility to manage multiple communication channels and responsibilities throughout the dayWorking knowledge of health insurance terminology, including deductibles, copays, coinsurance, out of pocket maximums, visit limits, referrals, and prior authorizationsAbility to review insurance benefits and identify when additional verification or authorization may be neededComfortable handling client payments and financial informationComfortable using Microsoft, Word, Excel, and management softwareAbility to maintain client confidentialityDependable and able to complete assigned responsibilities with limited supervisionAbout Elevate615At Elevate615, we do more than traditional physical therapy. We combine one on one care with Doctor of Physical Therapy and performance-based training to help clients recover from injury, stay pain free, and perform at their best at every stage of life. We bridge the gap between rehab and performance, so our clients do not just get better, they stay better. Elevate615 haslocations in Cool Springs, Brentwood, and Donelson, serving clients throughout the greater Nashville area.