PATIENT CARE COORDINATOR| SCHEDULER, FULL-TIME DAYS Apply
Full job description
PATIENT CARE COORDINATOR/ SCHEDULER, FULL-TIME DAYS
Req #:
236167
Department:
UWMC MONTLAKE RECONSTRUCTIVE SURGERY CENTER
Job Location:
UW Medical Center - Montlake
Posting Date:
07/09/2024
Closing Info:
Open Until Filled
Salary:
$4220.00 - $6042.00 per month
Other Compensation:
Union Position:
Yes
Shift:
First Shift
Benefits:
As an employee you will enjoy generous benefits and work/life programs.
Where your impact goes further.
All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.
UW Medicines mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrows physicians, scientists and other health professionals.
Become part of our team, and join our mission to make life healthier for everyone in our community.
The UWMC Center for Reconstructive Surgery has an outstanding opportunity for a Patient Care Coordinator (Full-Time, Day Shifts). The Patient Care Coordinator (PCC) is responsible for coordinating the delivery of medical care, as formulated by UWMC physicians or their designee, and the patients access to various health care services. The PCC will coordinate the patients entry into and through the health care system, coordinate patient care services and serve as patient advocate. Under the general direction of the Health Service Manager, PSS/PCC Supervisor and the RN 3, the PCC will use knowledge of the clinic, division and hospital policies/procedures, insurance coverage requirements including pre-admission authorization, and third party payer and reimbursement procedures to coordinate all patient services such as admitting, arranging diagnostic tests or procedures, scheduling surgery and consultation requests, and scheduling services of other hospital departments to facilitate delivery of care to patients.
Job Duties & Performance Standards
Patient Access:
Acts as primary liaison for UWMC/UW Medicine and represent departmental physician (s) with the hospital, patient and family, referring physicians, outside agencies, staff from outside hospitals and general public by providing information and advice regarding UWMC hospital services.
Works independently under the general direction of a physician or their designee.
Uses ability to triage medical information in a specific medical or surgical specialty.
Uses effective oral and written communication with a variety of Health Care Professionals, patients and their advocates, hospital and clinic personnel both at UWMC and other medical facilities, representatives of insurance companies and other organizations related to the health care industry.
Demonstrates the ability to be organized and effectively prioritizes work tasks for the needs of the clinic.
Requests interpreters as appropriate for appointments, admissions, and surgery.
Uses a variety of computer systems such as REG/ADT, EPIC, ESI, ORCA/Mindscape, OneHealthPort and Microsoft Products.
Maintains knowledge of billing and medical record documentation requirements, diagnostic tests and procedures and specialized pre-procedure instructions with guidelines set by the department or clinic Chairperson or Medical Director.
Patient Intake/Insurance:
Answer the telephone in a professional and courteous manner and directs calls appropriately.
Responsible for reviewing registration data such as demographic, insurance, referral, next of kin etc., and updating online or providing information to appropriate personnel so that an update may be done.
May provide clinic charges for visit types, procedures, and surgeries to patients or prospective patients to the clinic. May provide estimated charges based on plan of care for purpose of patient deposits when patient is determined to be self-pay. This is done in conjunction with Financial Services and under the direction of the Health Services Manager, clinic Manager/Department Administrator.
Contacts review organizations and insurance companies to ensure prior approval requirements are met before patients enter the system such as pre-authorization and referrals; present necessary medical information such as history, diagnosis, prognosis, and length of stay prior to admissions; provide specific medical information to financial services to maximize reimbursement to the hospital and physicians.
Coordination:
Acts as a liaison between patients, consulting physician, referring physician or outside agency to coordinate patient appointments, admission, or surgery. Will coordinate the exchange of information either written or verbal before and after patients are seen.
Obtains all necessary medial records, diagnostic studies, pathology items, etc. that are needed for patient care.
Coordinates the patient's entry into the system to include the availability of necessary medical records, coordination of tests, procedures and appointments with all hospital departments.
Scheduling: Clinic:
Schedule patient appointments by following the appropriate guidelines by clinic, department and physician. Enter directly into appointment system or triage to appropriate person.
Scheduling: Admission:
Responsible for completing an A 49 for all planned hospital admissions or overnight stays which informs Admitting, Financial Clearance Center, UWP Financial Counseling of the admission.
Responsible for reviewing registration data with patient for scheduled inpatient surgery/admission or outpatient surgery/procedures. E.g. demographic, insurance, referral, next of kin etc., and updating online or providing information to appropriate personnel so that an update may be done.
Responsible for coordination of pre-admission tests and procedures.
Coordinates the direct transfer of patients from outside hospitals to UWMC with physicians, medical staff and admitting through the Patient Flow supervisor.
Responsible to communicate any cancellations or changes to Admitting, Financial Clearance Center, UWP, Financial Counseling and medical staff.
Scheduling: Surgery:
Acts as liaison between patient, physicians, OR, nurses, other clinics, nursing units, admitting, Financial Counseling, blood bank, lab, Radiology, OT, PT, Prosthetics, etc. for the purpose of coordinating all pre-op planning and preparation.
Schedules and communicates pre-op planning and preparation to patient. Responsible for sending appointment and other relevant information to patients.
Responsible for requesting necessary surgical equipment, tools, supplies, devices, and implants (will supply necessary info for custom implants).
Manages OR block time. Releases block time and requests elective OR time through the Surgical Services Website.
Responsible for scheduling, rescheduling, and canceling surgeries on ESI scheduling system. Will monitor case order day prior to surgery and make any necessary changes.
May assist with completion of surgery packet.
Follow-up Care:
May assist with discharge from clinic or hospital by providing follow-up appointments, arranging transportation or housing.
REQUIRED POSITION QUALIFICATIONS
High school graduation or equivalent AND two years of experience in the program specialty
Three years of Patient Support Service experience
OR
An equivalent combination of education/experience
All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.
UW Medicines mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrows physicians, scientists and other health professionals.
Become part of our team, and join our mission to make life healthier for everyone in our community.
The UWMC Center for Reconstructive Surgery has an outstanding opportunity for a Patient Care Coordinator (Full-Time, Day Shifts). The Patient Care Coordinator (PCC) is responsible for coordinating the delivery of medical care, as formulated by UWMC physicians or their designee, and the patients access to various health care services. The PCC will coordinate the patients entry into and through the health care system, coordinate patient care services and serve as patient advocate. Under the general direction of the Health Service Manager, PSS/PCC Supervisor and the RN 3, the PCC will use knowledge of the clinic, division and hospital policies/procedures, insurance coverage requirements including pre-admission authorization, and third party payer and reimbursement procedures to coordinate all patient services such as admitting, arranging diagnostic tests or procedures, scheduling surgery and consultation requests, and scheduling services of other hospital departments to facilitate delivery of care to patients.
Job Duties & Performance Standards
Patient Access:
Patient Intake/Insurance:
Coordination:
Scheduling: Clinic:
Scheduling: Admission:
Scheduling: Surgery:
Follow-up Care:
REQUIRED POSITION QUALIFICATIONS
OR
Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.
The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.
To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.
