Patient Coordinator (Call Center)

Essen Health Care Job SummaryEssen Health Care is seeking a Patient Coordinator Women's Health to join our Call Center team. This role is responsible for managing inbound/outbound patient communications, scheduling appointments, and supporting care coordination for women's health services. This is a fast-paced, patient-facing role ideal for someone with strong communication skills and prior healthcare call center experience.ResponsibilitiesHandle high-volume inbound and outbound calls in a call center environmentSchedule, reschedule, and confirm patient appointments for Women's Health services (OB/GYN, prenatal, etc.)Provide patients with accurate information regarding services, providers, and locationsVerify patient demographics, insurance, and eligibilityCoordinate care and follow-ups, including referrals and test schedulingAddress patient inquiries with professionalism, empathy, and urgencyDocument all interactions accurately in the EMR systemCollaborate with clinical and administrative teams to ensure seamless patient experienceQualifications1+ year of experience in healthcare call center requiredExperience in Women's Health, OB/GYN, or Care Coordination strongly preferredStrong communication and customer service skillsAbility to manage high call volumes in a fast-paced environmentExperience with EMR/EHR systems (eCW, Epic, or similar preferred)Bilingual Spanish preferred (not required)What We OfferCompetitive hourly rate ($20/hour)Growth opportunities within a leading healthcare organizationSupportive, team-oriented environmentOpportunity to make a meaningful impact on patient careEqual Opportunity EmployerEssen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.