Position Details
Patient Registrar Apply
Job Summary:
The Patient Registration Representative I is responsible for pre-registration and registration of inpatients and outpatients. This includes securing upfront collections, co-pays, and co-insurance while ensuring accuracy and hospitality. The role involves screening uninsured patients for eligibility in state programs, completing application processes, and maintaining accurate records.
Location:Whittier, California, United States
Responsibilities:
- Safeguards patient confidentiality in accordance with HIPAA regulations.
- Ensures a safe patient environment and adherence to safety practices.
- Exhibits positive guest relations skills and effective communication with patients, staff, and physicians.
- Solves problems while prioritizing patient needs.
- Completes pre-registrations, prepares paperwork, and secures upfront collections.
- Identifies and captures self-pay accounts for Hospital Presumptive Eligibility screening.
- Registers patients in a timely manner, obtaining necessary signatures and documentation.
- Enters patient demographic, medical, and insurance information accurately into the computer system.
- Follows up on incomplete information to ensure accurate registrations.
- Utilizes positive collection skills while complying with EMTALA laws.
- Educates patients about insurance coverage and financial responsibilities.
- Participates in the Performance Improvement program and actively seeks to improve skills and knowledge.
- Adheres to attendance and tardy policies.
- Answers unit phone and directs calls accordingly.
- Performs data entry into electronic medical database systems.
- Coordinates equipment/supply needs.
- Safeguards patient confidentiality in accordance with HIPAA regulations.
- Ensures a safe patient environment and adherence to safety practices.
- Exhibits positive guest relations skills and effective communication with patients, staff, and physicians.
- Solves problems while prioritizing patient needs.
- Completes pre-registrations, prepares paperwork, and secures upfront collections.
- Identifies and captures self-pay accounts for Hospital Presumptive Eligibility screening.
- Registers patients in a timely manner, obtaining necessary signatures and documentation.
- Enters patient demographic, medical, and insurance information accurately into the computer system.
- Follows up on incomplete information to ensure accurate registrations.
- Utilizes positive collection skills while complying with EMTALA laws.
- Educates patients about insurance coverage and financial responsibilities.
- Participates in the Performance Improvement program and actively seeks to improve skills and knowledge.
- Adheres to attendance and tardy policies.
- Answers unit phone and directs calls accordingly.
- Performs data entry into electronic medical database systems.
- Coordinates equipment/supply needs.
Required Skills & Certifications:
- Excellent written and verbal communication skills.
- Demonstrated attention to detail.
- Good English speaking, spelling, reading, and mathematical skills.
- Strong computer skills and knowledge in Word, Excel.
- Strong typing skills (45+ wpm).
- Strong analytical and problem-solving skills.
- Excellent customer service and phone skills.
- One year of experience in a high-volume healthcare facility or medical office setting.
- High school diploma or GED equivalent.
- Insurance knowledge.
- Ability to multi-task in a fast-paced environment.
- Complete HPE comprehensive training program as required.
- Excellent written and verbal communication skills.
- Demonstrated attention to detail.
- Good English speaking, spelling, reading, and mathematical skills.
- Strong computer skills and knowledge in Word, Excel.
- Strong typing skills (45+ wpm).
- Strong analytical and problem-solving skills.
- Excellent customer service and phone skills.
- One year of experience in a high-volume healthcare facility or medical office setting.
- High school diploma or GED equivalent.
- Insurance knowledge.
- Ability to multi-task in a fast-paced environment.
- Complete HPE comprehensive training program as required.
Preferred Skills & Certifications:
- Medical terminology knowledge.
- Bilingual in Spanish or Chinese (Mandarin).
- HPE comprehensive training program and certification.
- Medical terminology knowledge.
- Bilingual in Spanish or Chinese (Mandarin).
- HPE comprehensive training program and certification.
Special Considerations:
- Must have full-day availability for the first 2 weeks for training.
- Required flexibility for initial training, including morning availability for computer and department onboarding.
- The days worked might vary from one week to the next due to vacation requests, coverage, etc.
- Must have full-day availability for the first 2 weeks for training.
- Required flexibility for initial training, including morning availability for computer and department onboarding.
- The days worked might vary from one week to the next due to vacation requests, coverage, etc.
Scheduling:
- 72 hours bi-weekly.
- Shifts are from 15:00 to 23:30.
- Various days, every other weekend.
- Staff is scheduled based on department needs; schedules are not set.
- 72 hours bi-weekly.
- Shifts are from 15:00 to 23:30.
- Various days, every other weekend.
- Staff is scheduled based on department needs; schedules are not set.
