Patient Scheduling Representative

This is as onsite position in Munster, Indiana.Start Date: ASAPDuration: Temporary to PermanentSchedule: Monday–Friday | 9:30 AM – 6:00 PMPay: $18 - 20/hour | full benefits upon conversionLocation: Fully onsite in Munster, IndianaWe are seeking a professional and customer-focused Patient Scheduling Representative to join our healthcare team. In this role, you will assist patients by answering inbound calls and making outbound calls to schedule medical tests and procedures. You will play an important role in delivering exceptional patient service while ensuring accurate information is collected for the registration and scheduling process.Responsibilities:Answer incoming patient calls in a courteous and professional mannerContact patients with open medical orders to schedule appointments for basic tests and proceduresRoute advanced or specialty scheduling requests to the appropriate Engagement Center CoordinatorCollect and verify accurate patient demographic and insurance informationMaintain productivity and quality standards in a fast-paced environmentProvide compassionate, patient-centered customer service during every interactionMaintain confidentiality of all patient and medical informationNavigate scheduling systems and software applications efficientlyQualifications:High school diploma or GED requiredPhysical therapy office experience preferredEpic experience requiredAt least 1 year of experience in a medical office, patient scheduling, registration, or call center environment preferredKnowledge of medical terminology and health insurance required; managed care experience preferredStrong communication, active listening, and customer service skillsProfessional phone etiquette and ability to demonstrate empathy and patienceStrong computer and keyboarding skills with the ability to navigate multiple systemsAbility to multitask and work effectively in a fast-paced environmentBilingual Spanish candidates are encouraged to applyCity Staffing is committed to diversity, equity, and inclusion (DEI) in all aspects of our business. As a women-owned and operated business, WBE certified, we recognize the importance of creating an inclusive and welcoming work environment for all individuals regardless of age, race, creed, color, national origin, sex, ability, marital status, gender identity and/or expression, or sexual orientation.