ZingHR is seeking a dedicated and compassionate Patient Service Representative to join our growing healthcare team. In this role, you will be the first point of contact for patients and will play a vital role in ensuring that their experience with our services is positive and supportive. You will utilize your exceptional communication skills to assist patients with their inquiries, appointment scheduling, and other administrative tasks while maintaining a warm and professional demeanor. The ideal candidate will thrive in a fast-paced environment and possess strong problem-solving abilities. Your focus on patient satisfaction will be key in fostering a welcoming atmosphere, which aligns with ZingHR's mission of delivering exemplary care. You will work closely with healthcare providers and administrative staff to enhance the overall patient experience and streamline service delivery. As a Patient Service Representative, you will also handle sensitive information and must demonstrate a high level of confidentiality and professionalism. This position is an excellent opportunity for those who wish to make a real difference in patients' lives and are looking to grow their career in healthcare administration.

Responsibilities

• Answer patient inquiries regarding services, appointments, and general information in a professional manner.
• Schedule, confirm, and manage patient appointments while minimizing gaps and optimizing clinic operations.
• Process patient registration, ensuring accurate data entry and maintaining confidentiality in all interactions.
• Provide assistance to patients in completing necessary forms and insurance documentation as needed.
• Support healthcare providers by preparing patient charts and managing incoming phone calls and triaging them appropriately.
• Follow up with patients regarding test results, treatment plans, and any necessary additional information required for care.
• Collaborate with the clinical team to ensure seamless communication and enhance the overall patient experience.

Requirements

• High school diploma or equivalent; associate's or bachelor's degree in healthcare administration preferred.
• Proven experience in a customer service role, preferably within a healthcare setting.
• Excellent verbal and written communication skills with a focus on patient interaction and support.
• Strong organizational skills and attention to detail to manage multiple tasks efficiently.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Proficiency in using healthcare-related software and technology, as well as standard office applications.
• Flexibility to adapt to changing priorities and work in a fast-paced environment.