Patient Service Representative

Location: Willow Grove, PA 19090

Schedule: Monday – Friday, 8:00 AM – 4:30 PM (100% onsite)

Employment Type: Full-Time, Temp-to-Hire

Compensation: $20.00 – $23.00 per hour (D.O.E.)

Position Overview

The Patient Service Representative plays a vital role in delivering exceptional support to patients while ensuring smooth coordination between clinicians, physician offices, insurance providers, and internal teams. This position is responsible for managing administrative and patient-facing tasks that contribute to timely and accurate healthcare services. The ideal candidate thrives in a fast-paced environment, maintains professionalism, and demonstrates strong attention to detail.

Key Responsibilities

• Provide excellent customer service to patients by addressing inquiries, scheduling needs, and ensuring a positive experience.
• Perform accurate data entry and prepare patient orders in a timely manner.
• Become knowledgeable in various insurance company requirements, policies, and procedures.
• Obtain and verify all necessary documentation required for insurance processing and approvals.
• Verify patient benefits, eligibility, and pre-certify services with insurance providers.
• Coordinate closely with clinicians, physician offices, and internal staff to ensure timely service delivery.
• Maintain accurate, concise, and compliant patient records.
• Navigate and utilize company computer systems and phone applications efficiently.
• Handle sensitive patient information with a high level of confidentiality and professionalism.
• Prioritize tasks effectively to meet deadlines in a fast-paced work environment.
• Perform additional administrative and support duties as assigned.

Minimum Qualifications

• High school diploma or equivalent required.
• Required experience/education: 1–2 years of experience in an office, medical, healthcare, orthopedic, ophthalmology, or large physician practice environment.
• Proficiency in Microsoft Office and experience with medical software systems such as NextGen, Medix, or similar platforms.
• Strong understanding of insurance verification processes and medical administrative procedures.
• Knowledge of basic anatomy and medical terminology or coding is a plus.
• Ability to work independently while exercising good judgment and decision-making skills.
• Excellent verbal and written communication skills with a professional demeanor.
• Strong organizational skills with a high level of attention to detail.
• Ability to manage multiple priorities and meet deadlines consistently.
• Demonstrated ability to maintain confidentiality and handle sensitive information responsibly.
• Professional appearance and adherence to workplace dress standards.

This opportunity is ideal for a dependable and detail-oriented professional seeking to grow within the healthcare field while contributing to a patient-focused and collaborative environment.