Under the leadership of the Patient Services Senior Manager the main objective of this role is to provide ongoing oversight of the Patient Services Team which includes Registry, Delivery Coordination and Call Center resources. The Supervisor will oversee day-to-day team functions, support training, coaching, and employee development, and ensure adherence to established departmental processes.

Responsibilities include but are not limited to:

• Holds self and othersaccountable for measurable,high quality,andtimelyresults.
• Ensureestablishedprocedures are consistently followed across theteam andprovides input for improvements when needed.Supports change initiatives and helps team members adapt to new processes and systems.
• Ensuresaccurate,timelyexecution of tasks, applies technical knowledge to problem-solving, and escalates issues whenappropriate.Partners withother Operationsteamstoensure quick turnaround of referrals.
• Assesses and analyses team performance,identifiesperformance gaps and provides feedback and coaching
• Supervises the team through teaching, coaching, and fostering accountability foraccurateexecution of tasks; mayparticipateinselectionand hiring processes as directed by management.
• Administers company personnel policiesand follows company staffing standards
• Enforcing policies and procedures to includebusinessstandards,maintainingcustomersatisfactionlevelsandimproving quality of service.
• Works closely with key business partners to support process or operational improvements that enhance efficiency and effectiveness of the team.
• Monitoring and assessing staff’s compliance with the Company’s rules and procedures related to behavior with Patients and Co-workers, attendance, dress code, productivitystandardsand any other applicable instruction provided by Company’s management.
• Performs other duties as assigned.

Required professional experience & Professional Competencies

Candidate Experience:

• 1–2 years of supervisory or team lead experience preferred.
• Demonstratedtrack recordof meeting/exceeding goals
• Prior experience working in Specialty Pharmacy preferred

Candidate Skills:

• Ability to supervise, coach, and support staff to achieve departmental and organizational goals.
• Superior written and verbal communication skills.
• Leading change – is open to change andnew informationand rapidly adapts tonew information, changing conditions or unexpected obstacles.
• Strong organizationaland time management skills
• Strongpeopleleadership skills– leads people towards meeting the organization’s vision,missionand goals.
• Results driven –exceedsorganizational goals andcustomers’expectations.

Technical Skills:

• Knowledge of Microsoft Office programs (Word, Excel, Outlook) isrequired.
• Knowledge ofScriptMed(preferred)

Languages:

• Ability to communicate effectively in English and Spanish (preferred).

Required Education, Training & Licensure/certifications

Bachelor’s degree in healthcare or business-related field preferred; equivalent combination of education and experience may be considered.

**EEOC F/M/V/D***