Patient Services Coordinator

Job Summary:

The Patient Services Specialist - Journey Level is responsible for performing all core front-office functions with increased independence and efficiency. This role involves patient registration, appointment scheduling for routine and basic healthcare services, and general clerical duties. The specialist serves as the first point of contact for patients, ensuring compassionate service, effective communication, and operational excellence to support patient care and clinic operations.

• Perform patient registration, check-in, copay collection, and check-out processes, ensuring accurate demographic and insurance information.
• Schedule, confirm, and modify routine and basic healthcare appointments, including procedural/surgery scheduling support as needed.
• Deliver high-quality customer service by addressing patient needs, resolving concerns, and escalating issues appropriately.
• Navigate and document within electronic medical records (EMR) systems to maintain accurate and timely patient records.
• Operate and manage multi-line phone systems to route calls, take messages, and respond to inquiries efficiently.
• Serve as the first point of contact for patients, providing courteous and professional communication in person and by phone.
• Complete administrative and clerical tasks such as scanning, filing, managing wait lists, and data entry to support clinic operations.
• Assist with monitoring appointment availability and optimizing scheduling templates.
• Independently resolve routine patient and scheduling issues using established clinic standards and escalate complex issues appropriately.
• Support onboarding of new team members by modeling workflows and best practices.

• Minimum of 1 year experience in a medical office or related healthcare setting.
• Ability to communicate clearly and professionally with patients, families, and healthcare team members in person, by phone, and in writing.
• Proficiency with multi-line phone systems, electronic medical records (EMR), and standard office applications (email, word processing, spreadsheets).
• Strong customer service skills with a commitment to positive patient experience.
• Ability to independently resolve routine patient and scheduling issues and escalate complex issues as needed.

• None specified.

• No weekends, holidays, or on-call responsibilities.
• Role is onsite at a pediatric clinic setting.
• Fast-paced environment requiring adaptability and resilience.

• Work schedule: Monday, Wednesday, Thursday, and Friday from 7:30 AM to 6:00 PM.
• No weekend or holiday shifts.