Pay to Patient Client Coordinator - Behavioral Health – Exact Billing Solutions (EBS) 

Lauderdale Lakes, FL

About Exact Billing Solutions 

Exact Billing Solutions is a unique team of medical billing professionals specializing in the substance use disorder, mental health, and autism care fields of healthcare services. We have extensive industry knowledge, a deep understanding of the specific challenges of these markets, and a reputation for innovation. With our proprietary billing process, EBS is the oil that brings life to the engines of its partner healthcare companies. 

About the Role

The P2P Coordinator involves a diverse array of responsibilities, centralizing around collections of insurance payments provided to the clients for services rendered for ABA therapy services. The P2P Coordinator is responsible for effective communication and coordination with client(s), families and insurance companies to obtain the necessary information, payments, or follow-up for fulfillment of the account.

The P2P Coordinator will be working with big -data Excel reporting, payment posting, reconciliation against client provided documentation, and additional ad-hoc reconciliations which include but are not limited to insurance re-issue calls.

Responsibilities

• Collaborate with the P2P team to efficiently manage and prioritize paid to patient payments through dedicated software.
• Effective verbal and written communication skills. P2P Client Coordinator will be communicating with patients/patient families on a regular and consistent basis.
• Proficiency in Microsoft Excel and Microsoft Word to maintain and interpret comprehensive reports crucial for operational insights.
• Proficiency in navigation of computer systems and equipment.
• Regularly update the master spreadsheet with claims and incoming payments to ensure data accuracy and consistency.
• Utilize analytical skills to decipher data and make informed decisions.
• Display high-level energy, integrity, and commitment to the role and team objectives.

Requirements

• Associate degree (Bachelor’s degree preferred) 
• Ability to comprehend and interpret Explanation of Benefits (EOBs) effectively.
• Proficiency or familiarity with Collaborate MD or CRM Systems.
• Proficiency or familiarity with Availity system.
• Ability to manage high-stress situations, remain calm, and be the voice of reason.
• Willingness to submit to drug and background screenings.
• Escalate any client concerns or client claim issues to department leadership.
• Behavioral health out-of-network billing preferred: Minimum of 2 years of experience
• Experience with ABA therapy is preferred but not required.

Benefits

• 21 paid days off (15 days of PTO, which increases with tenure, plus 6 holidays).  

• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.  

• Medical, dental, vision, long-term disability, and life insurance.  

• Generous 401(k) with up to 6% employer match.  

Exact Billing Solutions (EBS) Culture 

Integrity. Dependability. Attention to detail. All our team members exhibit these qualities when it comes to doing business. And when it comes to the business of supporting a team, as a company, we offer no less to our team members. We’re a fast-paced, growing company delivering services that allow our clients to spend more time helping people. At the end of the day, it’s people, not numbers, that drive our success. 

Exact Billing Solutions participates in the U.S. Department of Homeland Security E-Verify program.