About Us:

PTS Advance is a leading workforce solutions partner specializing in delivering top talent to the energy, infrastructure, and technology sectors. With a people-first approach and a reputation for excellence, we empower individuals and businesses to advance together through meaningful partnerships, innovative recruitment strategies, and long-term career development.

We are now part of the Morson Group, who were founded back in 1969 and have grown from very humble beginnings to a £1.3 billion global technical recruitment specialist organization. With over 30 offices UK wide, Canada, USA, Australia and across Europe, we are the UK's leading technical recruitment agency and the 3rd largest globally for our engineering side of the business.

The Role:

We are looking for someone who thrives in a detail-driven, people-focused role—where time really matters. We're looking for a Timekeeping Specialist to support one of our amazing clients. If you're passionate about clean data, clear communication, and keeping processes running smoothly behind the scenes, this might be the role for you.

Mission:

To ensure accurate and timely timekeeping across client systems by supporting employees, managing data integrity, and partnering with clients to resolve exceptions. Your primary responsibility will be maintaining clean, compliant, and approved time data that supports downstream processes like payroll—and occasionally, invoicing.

Responsibilities:

• Serve as the primary point of contact for client site employees to ensure they understand how and when to report time in client systems.
• Resolve day-to-day issues and escalate exceptions requiring client or leadership intervention.
• Monitor, validate, and submit time entries on a daily or weekly basis in alignment with client requirements.
• Ensure all timekeeping records are complete, accurate, approved, and up to date in the client systems.
• Identify and track timekeeping discrepancies, missing approvals, or reporting delays.
• Proactively communicate with employees, clients, and internal stakeholders to ensure timely resolution.
• Collaborate with leadership to standardize and refine timekeeping procedures.
• Support operational improvements that enhance consistency, compliance, and employee experience.

Ad Hoc Responsibilities: This role provides occasional support with generating client invoices or responding to invoicing questions. This includes ensuring invoices are supported by timecard data and flagging potential issues with accuracy or payment delays.

Experience required:

• 2+ years of experience in timekeeping, payroll, HR support, or similar administrative tasks
• Prior experience with systems like TRACK, Deltek, Fieldglass, or other timekeeping platforms
• Strong customer service skills.
• Professional communications skills with the ability to interact with offsite employees and clients by phone and email.
• Problem solving nature to bring solutions to table, working collaboratively with colleagues and employees that are facing challenges.
• Excellent work ethic and aptitude to develop new processes to improve our workflow and customer experience.
• Bachelor’s or Associate degree preferred but not required