PC/Printer Field Technician

PC/Printer Field TechnicianPC/Printer Field Technician in support of our nationally recognized, Consumer and Commercial Electronic R&D client in West Point, PA. Overview: This customer facing, non-exempt PC/Printer field break/fix position provides a wide range of hardware support and related services specifically to the Company's PC Products customers. Products include Laptop, Desktop, RPOS, and Workstation products. Printer knowledge is a huge plus. This is a fast paced, constantly changing environment that requires positive approaches and demonstrated success at handling multiple stressors. Candidates must be self-contained, resourceful and determined for success. This is a team-based group of self-starting, technical/mechanical delivery professional. This ever-changing environment presents each team member with various daily events that educate customers about the technology, manage critical service events, and interact with multiple levels of both HP and customer management/teams. These teams are responsible for completely satisfied customers and helping to grow the company's business in a profitable manner and within budget. It is imperative that the Field Service Representative understands the financial aspects and business impact of what they deliver, how and why. Typical types of reactive, on customer site, service events include, but are not limited to: Configuring hardware, software and simple network components, install, unit repair, and working with escalation personal performing and assisting in technical action plans to remediate PC/Print issues.Requirements:High School diploma or equivalent, plus additional hardware technology training; College preferredStrong mechanical aptitude, working with tools and various alignment apparatusAlignment with customer's business needs while maintaining the company's contractual commitmentsAbility to logically and systemically technically/mechanically troubleshoot various hardware problems on printers; May also involve third party software, networks and switchesAble to balance and prioritize multiple activities and issuesSuccessful cause and effect understanding of financial perspectives on the businessStrong interpersonal verbal/written skills; Especially in person, on a customer site; This is critical to relationship building and expectationsAttention to detail and commitment to administrative responsibilitiesExercise solid business-based decision-making skills, taking appropriate risks to ensure that both the company's and the customer's business need are metIndependent thinking while adhering to standard technological/mechanical and business proceduresIndustry/company knowledge that provides solid technology solutions and options to the customerAbility to quickly and accurately evaluate a technical situation while managing the operational challengesWorking independently and able to re-prioritization of tasks/events/commitments quickly based on contract, customer and business situations; Highly skilled at prioritization, planning, working independently all within standard policies and business standardsAvailability to work both scheduled and unscheduled overtimeParticipate in assigned work during non-traditional workdays, holidays and shift workOnsite customer facing experienceTechnical/mechanical hardware repair experienceDemonstrated technical/mechanical aptitude for learning new technologyWorking Place: West Point, Pennsylvania, United StatesCompany: ESR Healthcare