We are looking for a skilled PC Technician to join our team in Timmonsville, South Carolina. This role focuses on providing essential support for Tier 1 production-critical computer systems and plant floor applications. As part of a long-term contract, you will play a vital role in maintaining the performance and stability of hardware and software across the facility while collaborating with end-users and technical teams to ensure smooth operations.

Responsibilities:
• Provide technical support for plant floor users and Tier 1 computer systems, ensuring operational continuity.
• Troubleshoot and resolve issues with desktop applications, network connectivity, and hardware devices such as printers and handheld scanners.
• Monitor system performance and respond to alerts using established processes to maintain system stability.
• Collaborate with end-users to understand production line workflows and address system-related challenges.
• Assist with the implementation and upgrades of Tier 1 computer systems, ensuring alignment with project goals.
• Document and follow processes to diagnose and escalate incidents to appropriate support teams when necessary.
• Conduct hardware troubleshooting and repairs for PCs, laptops, and other computing devices.
• Manage second and third-level support calls while adhering to service level agreements.
• Utilize problem ticketing applications and tools to track and resolve technical issues efficiently.
• Support general IT processes and methodologies to improve responsiveness and reliability.• Post-secondary education in Computer Science or equivalent experience.
• 1-3 years of experience providing Level 1 support for computer applications and end-user devices.
• Proficiency in supporting Windows 7/10 systems, Active Directory, and basic networking concepts.
• Hands-on experience with hardware troubleshooting, including printers, desktop PCs, laptops, and handheld devices.
• Familiarity with Office productivity tools and problem ticketing systems.
• Ability to adapt to evolving technologies and environments while documenting processes effectively.
• Strong analytical and problem-solving skills with proven decision-making capabilities.
• Excellent communication skills, both written and verbal, to interact with technical teams and end-users.